Operations Manager [Usrn]

Key Responsibilities:

• Manage overall program performance, including revenue, profitability, billing, and client retention.
• Lead and develop staff through training, coaching, and performance management.
• Ensure compliance with contracts and service level agreements (SLAs); maintain strong client relationships and satisfaction.
• Partner with cross-functional teams (HR, Training, Quality, Workforce Management) to resolve issues and improve operations.
• Foster a positive, engaging work environment; handle employee relations effectively.
• Monitor industry trends, vendor relationships, and operational best practices to drive continuous improvement.
• Conduct regular business and performance reviews with internal leaders and clients.

Job Type: Full-time

Pay: Php190,000.00 - Php197,000.00 per month

Work Location: In person