Operations Supervisor (3 In 3 Out)

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us: https://bhworldwide.com/

The Opportunity

The Operations Supervisor will be responsible for ensuring Best-in-Class operational services through leading a team to achieve goals through tasks like setting workloads, delegating tasks, providing guidance, and monitoring performance. Key duties include motivating team members, training staff, resolving conflicts, and acting as a liaison between the team and upper management. Essential skills include strong communication, problem-solving, and time management.

Location:Singapore

Line Manager:Station Manager

Working Pattern:Working hours 7am to 7pm, excluding 1 hour lunch, on a 3 days on / 3 days off working pattern

Key Role Accountabilities

Leadership & Motivation

• Guide, motivate, and inspire a team to achieve specific project goals and company objectives.
• Drive employee engagement and team cohesion.

Performance monitoring:

• Track the performance of team members, provide constructive feedback, and conduct performance reviews.
  • Ensure that direct reports clearly understand and take ownership of their area of responsibility, proactively respond to all requests received to deliver an efficient and responsive service.
  • Set clear objectives and guide the team to achieve defined targets and performance standards.

Training and development:

• Help team members develop new skills and improve their performance through training and guidance.
  • Work with the Station Manager to ensure the team is designed optimally, ensuring sufficient organisational depth, span of control with succession / talent planning.
  • Ensure that the team are fully aware of and compliant with all Company policies and procedures.
  • Ensure that all team members continually receive training, including refresher, and that future developmental training programmes are identified and implemented as appropriate.
  • Ensure that all team members complete mandated training as required, and identify future developmental training programmes and implement as appropriate
  • Ensure all team members are trained and follow requirements under ISO 9001 AS9120B

Communication:

• Serve as the primary point of contact between the team and senior management, and foster open communication within the team.
  • Manage HR challenges and support the team in resolution management (with support from the Station Manager and HR team)
  • Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.

Problem-solving:

• Address and resolve conflicts, handle complaints, and identify and mitigate potential challenges

Task management:

• Delegate work effectively, plan workloads, and ensure tasks are completed correctly and on time.
  • Supervise daily aviation logistics operations, including import/export, warehousing, airside movements, and transport scheduling.
  • Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other B&H departments to meet required deadline and KPI set by customer.
  • Ensure all shipments, including but not limited to AOG, critical aircraft parts, and oversized cargo, are delivered on time and in full compliance with customer and regulatory requirements.
  • Monitor operational KPIs, job margins, and service delivery standards.
  • Maintain a strong understanding of airline, airport, and freight forwarding processes and procedures.
  • Respond to customer requests within defined timelines

Your Experience

• This role needs to be underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound Operational knowledge, including Import and Export processes
• Good skills in building relationships and developing partnerships across multiple stakeholders.
• Be a good communicator with the ability to confidently and credibly engage with customers, partners and employees, both verbally and in writing.
• Have working knowledge of IT, with the ability to use Microsoft Office and bespoke company systems, including inventory systems.
• Basic commercial awareness, understands impact of actions.
• Proven record of being responsive and innovative.
• Be able to identify, coordinate and manage change initiatives.
• Self-motivated with the ability to work under pressure and meet defined deadlines.
• Good organisational skills with the ability to prioritise.
• Work pro-actively using own initiative.
• Have the ability to consider several possible options and decide on most appropriate method.

What We Offer:

• Competitive salary
• Health insurance
• Paid vacation and an additional day for your birthday.
  
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact hr@bhworldwide.com