Outbound Sales Representatives

Duties and responsibilities

• Receive inbound and/or place outbound calls
• Provide accurate and timely responses for inquiries coming through email and live chat support channels
• Perform data and research functions
• Provide support through known basic troubleshooting techniques
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Route calls to the appropriate resource, when necessary
• Document all information on customer interaction according to standard operating procedures
• Always strive for Good Customer Satisfaction and Experience
• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
• Ensure consistent performance based on a continuous improvement model
• Ensure that all Login and Passwords (both Internal and External) are kept confidential
• Participate in all Internal and External mandated training and/or seminars.
• Knowledge, understanding, and compliance with PROBEGROUP policies and procedures.
• Maintain knowledge of functional areas and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in-store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Perform other duties as assigned by management.

Qualifications and Key Competencies:

• With Excellent English Communication (Oral and Written) and comprehension skills
• Experience in phone, email, and live chat support
• 6 months to 1 year of proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Has strong verbal and written communication Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
• Resourceful, able to multitask, and has high attention to details
• Self-motivated and able to work independently as well as contribute to cross-functional and global teams
• Flexible and has the ability to quickly adjust to frequent process and information changes
• Can work under pressure & available to work flexible shifts
• Basic understanding of sales principles and customer service practices
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus