Part-Time Assistant Self Storage Manager

Job Requirements

- This is a part-time position (15-20 hours)

- Need an automobile and insurance in your name
- Shift availability for Monday through Saturday (mornings and afternoons)
- Basic computer skills
- Ability to smile with one's voice when speaking with customers

Job Knowledge and Duties

- Perform daily functions of running the self storage facility in accordance with company standards

- Understand the features and benefits of the facility and how to use each
- Complete daily walk thru including lock checks and cleaning units as needed
- Make daily bank deposits and ensure accuracy of deposit information

Professional Image

- Understand and comply with uniform guidelines set by company
- Keep office clean and organized, free of any clutter, pets and odors

Repair and Maintenance

Perform light repair and maintenance duties, including but not limited to:

• Cleaning out units
• Wiping down doors
• Pickup up trash
• Cleaning Hallways, office and bathrooms

- Perform preventive maintenance such as but not limited to:

• Change HVAC filters as required
• Grease door springs on roll-up doors
• Oil gate chain as needed

- Report via work order any areas outside manager expertise
- Oversee contractors and third party vendors work

Administrative & Legal

- Maintain accurate records for each customer including lease, addendums, correspondence
- Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
- Use computers as designated for business use only
- Prepare weekly and monthly reports accurately and submit in a timely fashion

Collections

- Perform required communications in accordance with company standards
- Make collection calls and send reminder notices per company standards

Sales

- Follow up on all internet, e-mail or call center leads
- Ensure phones are answered in a professional manner
- Show a storage unit to every walk-in customer

Customer Service

- Provide greater than expected customer service including:
Being polite and respectful, listening to customer’s needs
Escalate customer concerns as necessary, following up with customer

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Shift:

• 8 hour shift
• Day shift
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person