Patient Access Representative

Digestive Health Partners is a large independent gastroenterology practice in the beautiful mountains of western North Carolina. We are currently seeking a smiling face for the Front Desk of our Asheville office. Patient Access Representative will be patient focused by checking patients in or out, collecting co-pays, scheduling patient appointments, and keying information into our EMR systems. Candidate will be expected to exhibit excellent communication and people skills.

Full-Time Monday-Friday with excellent benefits.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome and greet all patients and visitors in person or over the phone.
• Maintains a customer service-oriented mindset and promotes a positive environment.
• Obtain patient demographics at each visit during check in.
• Answer inquiries or refer questions to the appropriate staff member.
• Verify patient insurance and collect co-pays and payments for self-pay patients,
• including cash, checks and credit cards.
• Schedule patients follow up appointments. Notify financial counseling department prior to scheduling self-pay patients.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Responsible for keeping the reception area clean and organized.
• Provide positive customer service to all patients.
• Check patients in or out as they arrive or leave their appointment.
• Make new patient packets and update them as needed.
• Maintain confidentiality and privacy of patient and patient records.
• Maintain operations by following policies and procedures and reporting any needed changes.
• Foster positive interactions among team members and effectively communicate with other departments as necessary.
• Attend staff meetings to maintain and improve knowledge and skills.
• Perform other Patient Access duties as needed.

Competencies

• Teamwork Orientation
• Ethical Conduct
• Personal Effectiveness/Credibility
• Attention to Detail
• Patient Focus
• Excellent, verbal, written communication, and interpersonal skills

Digestive Health Partners is about people. When you join us, you’re joining a thriving team of physicians, APs, and staff who think of each other not as coworkers, but as family.

Yes, we are in the beautiful mountains of Asheville and Hendersonville, NC.

Yes, the region is listed in the US News and World Report as one of the best 34 places to live in the United States.

Yes, you’ll get access to miles and miles of trails, scenic views, incredible wildlife, high-quality schools, and strong economic growth.

All of these are important reasons why people choose to work at DHP. But DHP is more than just a place to work. DHP is a community. At DHP, everyone supports each other. Work-life balance isn’t an idea, but a fact. Many of our staff and APs have been with us for more than a dozen years not because of the region, but because they work somewhere that cares about their wellbeing and works hard to ensure they have what they need to succeed in their lives.

When the pandemic hit, DHP was one of the few practices in the country that avoided layoffs and worked to ensure all our staff were paid. While the entire country suffered, DHP was able to continue serving our community because of the dedication of the physicians, APs, and staff to this practice. That kind of dedication doesn’t come out of nowhere.

If you’re looking for a place that cares about you and your family, that values what you value, that wants to ensure you’ve found not just a place to work, but a place to call home, then we want to hear from you.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• front desk at a healthcare facility: 1 year (Preferred)

Work Location: In person