Patient Concierge Administrator

Are you a master of logistics with a passion for patient care? Do you believe a world-class experience is built on seamless, behind-the-scenes coordination?

We are looking for a Patient Concierge Administrator to be the central nervous system of our patient funnel. This isn't about just managing schedules; it's about using technology, data, and impeccable organization to orchestrate a flawless VIP journey for our patients, from their first inquiry to their successful recovery.

Summary of Role
As the Patient Concierge Administrator, you are the operational heart of our patient experience team. You will be responsible for a unique blend of rapid lead response, strategic data analysis, and white-glove logistical support. Your mission is to ensure every patient feels supported and valued at every step. By managing our CRM, tracking key performance metrics, and coordinating all aspects of their care journey, you will directly contribute to our growth and our reputation for exceptional patient care.

Your Impact & What You'll Do

• Drive Patient Engagement: You will be the first point of contact for potential patients, using a combination of timely SMS/email outreach and AI-powered insights to provide instant, helpful follow-up and guide them to the next step.

• Champion a Data-Driven Approach: You will own our performance metrics, creating and managing dashboards in our CRM (Zoho) to track conversion rates, CAC, and ROI. Your analysis will provide critical insights for our leadership and shape our strategy.

• Orchestrate a Seamless Concierge Experience: You will be the master of logistics, flawlessly coordinating all travel, accommodation, and recovery planning for our patients to ensure a stress-free and comfortable experience.

• Deliver a VIP Experience: You will be the key to closing high-value cases by providing an unparalleled, white-glove service that makes every patient feel like a VIP.

Why You'll Thrive at Execo
We are looking for a proactive and resourceful problem-solver to be the backbone of our patient operations. You’ll thrive here because:

• You Are a Master of Patient Care and Process. You have a strong background in administration and patient support, with expert-level skills in CRM systems, particularly Zoho.

• You Are a Strategic, Data-Driven Operator. You're not just organized; you're analytical. You are comfortable with metrics and know how to use data to optimize processes and drive business decisions.

• You Are a Proactive and Meticulous Orchestrator. You are a master of organization and follow-through, capable of managing multiple complex tasks with precision and a calm, confident demeanor.

• You Are Tech-Savvy and Forward-Thinking. You embrace new technologies, adapt quickly to new systems, and are excited by the opportunity to leverage AI tools to enhance your work and provide better insights.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Application Question(s):

• Are you amenable to work onsite?
• Are you amenable to work night shift?

Work Location: In person