[Poly - 6 Months] It Service Management (Itsm) Intern - 1732

Date: 2026-06-10

Location: Singapore, , Singapore

Company: NCS

Job Requisition ID: REF1625R

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The ITSM Intern will support the Service Management team in managing IT service requests, CMDB and asset records, change management processes, and audit-related activities aligned with ITIL best practices. The intern will gain hands-on exposure to enterprise IT operations, governance, and service delivery.

Learning:

• Assist in managing IT service requests through ticketing tools
• Support incident logging, categorization, prioritization, and tracking
• Maintain and update Configuration Management Database (CMDB) records
• Support IT asset management including tracking hardware and software inventory
• Assist in change management processes including request tracking and documentation
• Monitor and follow up on ticket resolution and SLA performance
• Coordinate with internal teams for request fulfillment
• Maintain documentation and knowledge articles
• Assist in report generation and dashboard tracking
• Support internal and external audit activities (e.g., data validation, evidence gathering)
• Participate in continuous service improvement initiatives and ITIL process reviews
• Assist in user communication and service updates

Qualifications

• Understanding of ITIL framework (Incident, Request, Change, Asset & Configuration Management)
• Hands-on experience with ITSM tools
• Phyton, API integration, basic SQL query for reporting
• Exposure to CMDB management and data quality practices
• Understanding of IT asset lifecycle management
• Knowledge of change management governance and controls
• Exposure to audit and compliance environment (controls, evidence, documentation)
• Ticket triaging, prioritization, and SLA tracking
• Basic troubleshooting techniques
• Professional communication and stakeholder coordination
• Reporting, dashboards, and basic data analysis
• Continuous service improvement mindset

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.