Product Technical Support Analyst Ii

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)Leads troubleshooting for complex application issues. Performs root cause analysis and implements fixes. Collaborates on application upgrades and patches. Mentors junior analysts and provides training. Ensures compliance with IT governance standards. Drives process optimization and automation initiatives. Represents support team in cross-functional projects. Develops advanced monitoring and reporting tools.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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