Program Advisor

Role Overview

Program Advisor are the backbone of our offline Education business, being the bridge between the parents andthe teachers. The Program Advisor will be the educational professional that provides tailored student feedbackto parents-in-need and guide the parents to become part of the children's journey to success. He/she willsynthesize teacher feedback into actions for the parents, and highlight important details of our curriculum thatmost parents/students tend to miss out, helping to nurture the students to reach the best version ofthemselves. Down the line, this role will have a great opportunity to grow and develop a career in theOperations team. High potential Program Advisor who perform well will also be favorably considered for earlymanagement opportunities.

Responsibilities

• Managing tailored consultations for parents and providing high level of services in advising parents on their child's specific academic needs.
• Liaison with internal stakeholders (teachers, curriculum, operations, customer success team, etc.) on both reactive customer feedback and process improvement initiatives.
• Guide the parents through their child's experience with LingoAce to maintain excellent customer experience during their journey here with LingoAce.
• Work with marketing team & teacher team to hit new students enrollment target by implement conversion journey.
• Work with teacher team together to drive student retention.

Requirements

• Graduated with a Bachelor degree with teaching experience for Primary School education (i.e. MOE,NiE, tuition centers, private tutoring); OR graduated with Diploma degree in Early ChildhoodDevelopment, Chinese Studies, or Linguistic, customer facing working experience in primary/secondaryschool tuition industry.
• Working knowledge of the current Singapore MOE Education approaches will be advantageous.
• Highly customer centric in understanding and profiling parents' needs for their students.
• Good team player who can collaborate with respective stakeholders (teachers, curriculum planning, operations, customer success team, etc.) in ensuring high level of customer experience.
• Able to read, write and communicate in both Mandarin and English to handle Mandarin speaking customers.

Job Type: Full-time

Pay: $3,500.00 - $5,000.00 per month

Benefits:

• Cell phone reimbursement
• Employee assistance programme
• Health insurance
• Parental leave
• Professional development
• Promotion to permanent employee

Location:

• Singapore 238164 (Required)

Work Location: In person