Project Manager (Bpo/Call Center Implementation)

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

Transparent BPO is seeking a Project Manager who will lead call center improvement projects by managing plans, timelines, budgets, and cross‑functional teams to drive operational efficiency and customer experience. It also tracks performance metrics, mitigates risks, and implements process, technology, and best‑practice enhancements for continuous improvement.

He/she will lead end-to-end implementation of new BPO clients, program launches, structured expansions, and operational transitions — owning execution from planning through go-live and post-launch stabilization.

Minimum Requirements

• 3–5+ years Project Manager experience with documented end-to-end ownership
• Direct experience in a Call Center / BPO environment
• Must have personally led at least one BPO client launch or structured expansion, including:

- Hiring ramp alignment

- Training deployment coordination

- Go-live readiness validation

- Post-launch stabilization

• Must have coordinated cross-functional teams (Operations, WFM, IT, HR, QA, Finance)
• Must demonstrate accountability for timeline control, dependency management, and SLA stabilization
• Must have led client-facing implementation meetings
• Amenable to work onsite @ San Juan, Metro Manila.

Preferred

• PMP certification or formal PM methodology background
• Multi-site or multi-country implementation exposure
• Experience with system implementations (ACD, WFM, payroll, CRM) within BPO environments

Why join us?

• Competitive Salary
• WEEKLY PAYOUT!
• HMO coverage for employees plus 1 dependent
• Medical & Dental benefits, and Life Insurance
• Personal Time Off
• 13th month pay, Holiday pay
• Company events
• Employee Referral Program incentives
• and many more...

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Paid training

Application Question(s):

• What's your expected monthly basic salary?
• How many years' experience do you have as a project manager?
• How many years' experience do you have in BPO operations?
• Are you willing to work onsite @ San Juan City, Metro Manila?

Work Location: In person