Quality Improvement Manager (Health & Social Services)

We're Hiring: Quality Improvement Manager

Location: Brantford, ON | Hours: Full-time Mon to Fri, 37.5 hrs/week | Start Date: As soon as possible

Apply by: August 6, 2025 | Reference: QI Manager

Email Applications to: kim.baker@soarcs.ca

About SOAR Community Services

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we offer a wide range of accredited services in mental health, addictions, housing, justice, and employment. Join a team that’s committed to making a difference - every day.

The Opportunity

Are you a strategic thinker with a passion for quality improvement? As our Quality Improvement Manager, you’ll lead initiatives that enhance service delivery, support accreditation, and foster a culture of data-driven decision-making. You’ll collaborate across departments and supervise a team of coordinators to drive meaningful change.

What You’ll Do

• Lead agency-wide quality improvement and strategic planning initiatives
• Support accreditation and implement recommendations
• Advance data-driven decision-making and continuous improvement
• Supervise and coach coordinators within the portfolio
• Collaborate with internal and external stakeholders on improvement initiatives
• Ensure data quality and accurate reporting to funders
• Promote a culture of learning, innovation, and accountability

What You Bring

• Degree or diploma in Social or Human Sciences (university preferred)
• Minimum 5 years of leadership experience
• Knowledge of quality improvement, implementation, and change management tools and methodology within a healthcare context (certification preferred)
• Strong analytical, communication, and facilitation skills
• Proficiency in Microsoft Office and data systems
• Access to reliable transportation and flexibility in work hours

Why Join SOAR?

• Starting Salary: $69,771 annually
• Benefits: Comprehensive health, dental, vision, and travel insurance
• Time Off: 3 weeks’ vacation, 60 hours of personal leave, 15 wellness hours (pro-rated in first year)

Extras:

• Employee Assistance Program (EAP)
• RSP/TFSA matching for eligible staff
• Professional development opportunities
• A supportive, values-driven workplace that prioritizes your well-being

Ready to Make an Impact?

We’re looking for someone who’s not just detail-oriented, but mission-driven. If you’re excited about using your knowledge and skills to improve services and lives, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: $69,771.00-$77,357.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• DCS / DEC (required)

Experience:

• Leadership: 5 years (required)

Work Location: In person

Application deadline: 2025-08-06