Rbcx - Ux/Cx Analyst, Intern

Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

RBCx - UX/CX Analyst, Intern

Job Description

What will you do?

• Work closely with our product, experience design, and technical teams across a number of products and business verticals to validate new product ideas, balancing business goals with optimal user experience.
• Work closely with our brand team across a number of our Ventures to help audit mature Ventures, define and redefine new and existing brand strategies.
• Conduct usability test, card sorts, user interviews, ethnographic research, and diary studies - leveraging best in class methodology.
• Conduct qualitative and quantitative tests, secondary research mining, synthesize large amounts of data/information, pull out key themes and turn research results into insights.
• Articulate results through compelling storytelling to bring user feedback to key stakeholders, supporting the optimization and refinement of cutting edge experiences.

What do you need to succeed?

Must-have

• Are passionate and entrepreneurial; the idea of creating something new from scratch excites and motivates you.
• Advocate for users out of a deep empathy for them.
• Keen to understand why people do what they do - especially in the context of brand strategy.
• Champion all elements of the user experience.
• Have a strong understanding of the product design process (including research, user flows, wire-framing, prototyping, and testing).
• Are able to articulate the thinking & strategy behind their work.
• Are confident leading design sprints and managing stakeholders.
• Can execute, analyze and synthesize multiple research types.
• Prefer to work closely with other disciplines and value the opinion of team members across the company.
• Value open communication and working on a small and transparent team.

Nice-to-have

• Strong skills & working knowledge of the tools of the trade (usability testing, Optimal Workshop, Usertesting.com, etc.).
• Demonstrated ability to deliver well-thought-out design recommendations based on user research (portfolio).
• Experience working in fast paced, experimental or start-up environments.
• Design skills in Figma, Sketch and Creative Suite a bonus.
• Understanding of statistics and quantitative analysis a bonus.
• Understanding of brand strategy a bonus.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and make a difference.
• Opportunities to build close relationships.