Receptionist

Job Summary:

As the first point of contact for patients, the Clinic Receptionist plays a vital role in creating a welcoming and professional environment. You will manage front desk operations, assist with patient inquiries, and ensure smooth clinic workflow in coordination with dermatologists and medical staff.

Key Responsibilities:

• Greet and assist patients and visitors with warmth and professionalism
• Schedule and confirm appointments for consultations and treatments
• Answer phone calls, emails, and online inquiries promptly and courteously
• Maintain and update patient records and ensure confidentiality
• Process payments and issue official receipts
• Coordinate with dermatologists, nurses, and clinic staff for daily operations
• Prepare and submit daily reports (e.g., End-of-Day sales, appointment logs)
• Maintain cleanliness and organization of the reception area
• Handle patient concerns and escalate issues to the Branch Manager when needed
• Ensure availability of office supplies and assist in inventory checks

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• At least 1 year of experience in a receptionist or customer service role (preferably in a clinic or wellness setting)
• Excellent communication skills in English and Filipino
• Proficient in MS Office (Word, Excel, Outlook)
• Neat, presentable, and with a friendly demeanor
• Strong organizational and multitasking abilities
• Knowledge of basic medical or dermatological terms is a plus

Job Types: Full-time, Permanent

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Derma Clinic: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person