Receptionist (Casual)

Position Summary:
ErinoakKids is currently seeking an enthusiastic individual to fill the role of Receptionist (Casual) at our Mississauga site for regular evening/weekend hours. As the first point of contact for client families, visitors and volunteers, this role is responsible for creating a positive, warm and welcoming first impression of ErinoakKids. This role also provides essential administrative support to ensure smooth day-to-day site functioning.

Key Responsibilities:

• Responds to client and general inquiries in person and by telephone, and directs client concerns appropriately following organizational policy;
• Enters, attends, and edits client appointments in Meditech, as required;
• Accountable for data integrity related to appointments;
• Ensure client confidentiality at all times;
• Responsible for overall incoming/outgoing mail for the site;
• Maintains a safe, clean, and organized reception area;
• Acts as a main point of contact during emergency codes and procedures and supports any emergency procedures as per organizational policy.

Qualifications:

• Minimum two (2) years of experience in a similar role;
• A college diploma in a related field is an asset;
• Proficient knowledge of office equipment (postage meter machines, fax machines, photocopiers and multi-line telephone systems);
• Excellent interpersonal and communication skills;
• High attention to detail with the ability to work independently and collaborate effectively with others;
• Ability to problem-solve effectively to meet the requests and needs of clients and staff;
• Ability to resolve issues in a timely manner using good judgment;
• Demonstrated proficiency with MS Office products;
• Working knowledge of Meditech information systems is an asset;
• Bilingualism in French and English is an asset;
• Must be available to work Tuesdays & Wednesdays 4:00pm-7:30pm & Saturdays 8:00am-4:15pm.

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