Receptionist/Administrator

MSL Motor Group one of Ireland’s leading Motor groups have a long and successful history and have been in operation since 1959. We are a leading retailer of Mercedes-Benz, Skoda, Mazda & BYD motor vehicles across five locations in Dublin and Cork. As an employer, we pride ourselves on our commitment to our employees by providing excellent training and development. MSL Motor Group offers a long-standing career and not just a job. People stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.

Are you passionate about providing exceptional customer service and administrative support? Do you thrive in a dynamic environment where you can interact with a variety of people? Then join our team at MSL Service Centre North Dublin as a Receptionist/Administrator. As a Receptionist/Administrator, you will play a pivotal role in ensuring our customers receive the highest level of service while also supporting the administrative functions of our dealership.

What’s in it for you?

• Monday to Friday working hours
• Staff referral bonus scheme
• Staff purchase scheme
• PRSA Company contributions
• VHI Employee Assistance Programme
• Flu Vaccine
• Eye Test
• Cycle to work scheme
• A friendly working environment

Key duties and responsibilities to include:

• Meeting, greeting, and assisting customers.
• Providing customers with refreshments, tea, coffee etc.
• Operating a busy switchboard.
• Handling telephone calls and dealing with queries in a professional manner.
• Monitoring and recording incoming calls.
• Following up on customer enquiries and customer satisfaction surveys.
• Preparing and updating various reports for Management.
• Providing administrative support to the Service Department.
• Completing customers’ vehicle insurance transfers.
• Requisitioning stationary supplies.
• Supporting the ISO Quality Manager.
• Various ad-hoc duties.

The successful candidate will ideally:

• Excel at understanding, anticipating and meeting customer needs.
• Exhibit excellent communication and interpersonal skills.
• Be efficient, with good organisational skills and attention to detail.
• Be enthusiastic & flexible.
• Have a friendly & outgoing personality.
• Possess strong numerical ability and IT skills.
• Work well as part of a team.
• Be flexible in your approach to work.
• Previous experience within the motor industry is desirable.

If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Job Types: Full-time, Permanent

Work Location: In person