Receptionist/Administrator

Location: Good People Medical Practice, Southgate Shopping Centre, Drogheda

Reporting to: Practice Manager

Salary: €15.00 per hour

Working hours: 20 hours per week

The Receptionist/Administrator is the first point of contact for patients and visitors, providing a welcoming and professional service. This role is responsible for delivering high-quality administrative and reception support to ensure smooth day-to-day operations and a positive patient experience.

Key responsibilities:

Patient Reception & Customer Service

• Greet all patients, visitors, and callers professionally and courteously
• Manage incoming telephone calls, ensuring they are answered, transferred, or actioned appropriately
• Oversee the flow of patients arriving for appointments, prescriptions, and general queries
• Respond to patient enquiries in person, by phone, and by email
• Uphold patient confidentiality and adhere to GDPR and data protection procedures

Appointment & Scheduling Administration

• Maintain and monitor the practice appointment system
• Process personal and telephone requests for appointments, home visits, and telephone consultations
• Ensure callers are directed to the appropriate clinician or healthcare professional
• Notify clinical staff of patient arrivals and communicate any schedule delays or adjustments

Prescription & Records Management

• To ensure that repeat prescriptions are generated accurately and efficiently within practice timelines and guidelines
• Ensure clinical staff receive medical records as requested
• Handle prescription queries and follow established protocols
• Process, file, and retrieve patient documents and medical records

Administrative & Clerical Support

• Process and distribute incoming and outgoing mail
• Take messages and pass information to the appropriate staff member promptly
• Perform general office duties including filing, scanning, photocopying, data entry, and collating documents
• Support practice staff with administrative tasks as needed, including word processing and documentation preparation
• Initiate contact with and respond to requests from patients, team members, and external providers
• Maintain patient records and enter data accurately in line with practice procedures

Financial & Billing Support

• Process patient payments and issue receipts
• Handle private billing and prescription charges as required
• Record financial transactions accurately in line with practice procedures

Skills & Competencies

• Excellent communication and customer service skills
• Professional, friendly, and patient-focused approac
• Strong organisational and multitasking abilities
• High level of accuracy and attention to detail
• Ability to work calmly and efficiently in a busy medical environment
• Proficient in computer systems; experience with Socrates system is an advantage

Qualifications & Experience

• Previous experience in a receptionist or administrative role (preferably in a medical or healthcare setting)
• Strong IT skills, including data entry and Microsoft Office
• Knowledge of medical terminology and practice management systems is beneficial

Benefits

• Employee assistance programme
• Sick pay
• Wellness programme

Key Experience:

• Excellent written and spoken English is a requirement for this role

Good People Medical Centre is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Type: Part-time

Pay: €15.00 per hour

Benefits:

• Employee assistance program
• Sick pay
• Wellness program

Ability to commute/relocate:

• Colp Cross, Drogheda, CO. Louth: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical receptionist: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person