Receptionist/Administrator

Job Title: Receptionist/Administrator

Location: Encon 17b Six Cross Roads Waterford Ireland

Company Overview:

Encon is a South East leader in Building and Retrofitting, specialising in energy-efficient solutions and sustainable construction practices. With over 12 years of experience, we deliver high-quality projects in the Domestic Retrofit Sector, New Build Sector, Commercial Facades and Solar PV. Our team of professionals is committed to revolutionising energy conservation in buildings while fostering a work-life balance.

We are seeking a Receptionist/Administrator to join our growing team. If you're an experienced and motivated professional with a passion for customer service and administrative excellence, this is your chance to be part of a dynamic company with a secure pipeline of projects and opportunities for personal growth.

Why Join Us?

· Be part of a company committed to sustainable and innovative building practices.

· Work in a supportive environment.

· Enjoy job security with a robust pipeline of exciting projects.

Role Overview:

The Receptionist/Administrator will play a key role in supporting our operational and management teams. This role requires a highly organised individual with at least 2 years of administrative experience, preferably in the construction sector.

Key Responsibilities:

· Answer incoming calls, transfer to the relevant individuals, and relay accurate messages in a timely manner.

· Make outgoing calls.

· Handle incoming and outgoing mail.

· Maintain a log of all customer queries to ensure accurate tracking and timely resolution.

· Respond promptly to queries, providing accurate information about company services.

· Escalate complex queries or complaints to the relevant team or manager when necessary.

· Maintain a helpful and customer-focused approach when dealing with all queries.

· Liaise with subcontractors, clients, project teams, and other project disciplines to ensure effective communication and timely receipt of required documents.

· Maintain site records, compile handover files for homeowners, and ensure compliance with NSAI audit requirements.

· Manage the Managing Director’s diary and coordinate internal/external meetings.

· Meet and greet visitors, ensuring registration and a professional reception experience.

· Work with MS Office, Adobe Acrobat and Procore, assisting team members as needed.

· Perform general administrative duties such as printing, filing, maintaining records, and generating reports.

Qualifications: Diploma or certificate in Office/Business Administration is an advantage but not essential; proficiency in Microsoft Office, Adobe Acrobat, and Procore is desirable, with training provided.

Experience: 2–3 years in an administrative role preferred. Experience in the construction sector is an advantage.

Skills: Strong communication, organisational, customer service, time management, attention to detail, problem-solving, and technical proficiency.

Attributes: Customer-focused, professional, proactive, adaptable, team-oriented, with a positive, can-do attitude and the ability to maintain confidentiality.

What We’re Looking For:

· A motivated individual with a proactive mindset and attention to detail.

· Someone eager to learn and adapt in a fast-paced environment.

· A customer-focused professional who can build positive relationships with clients and stakeholders.

How to Apply:
If you're ready to bring your expertise and energy to Encon, we’d love to hear from you! Please submit your CV and a cover letter outlining your suitability for this role to info@encon.ie

Job Type: Full-time

Pay: €29,484.00-€33,280.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Administration: 2 years (preferred)

Work Location: In person

Reference ID: ENREC/ADMIN
Expected start date: 03/02/2025