Receptionist/Secretary

We are looking for a Hotel Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests, collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments REQUIREMENTS Self-confidence Strong computer skills The ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer-focused environment Reliable transportation Opera PMS experience is a benefit but not a requirement Strong verbal, written, and interpersonal skills Strong attention to detail Commitment to exceptional service in any situation Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Ability to work a flexible schedule including holidays and weekends Apply Now!!!

Job Types: Full-time, Permanent

Pay: Php18,000.00 per month

Benefits:

• Health insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus