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Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: The Service Support Attendant is responsible for maintaining the highest standards of guest satisfaction by providing quick, efficient, and professional support services within food and beverage operations. This role supports bar, dining room, and service teams across multiple outlets and locations as assigned based on business needs

Essential duties include, but are not limited to:
Provides guest service support across food and beverage outlets, as assigned based on business needs

Assists with bar, dining room, and service area setup, opening, closing, and breakdown

Maintains clean, organized, and safe work areas throughout service periods

Stocks bar and service stations to established par levels, including glassware, beverages, and supplies

Maintains clean glassware, service ware, and equipment as needed

Supports bartenders and servers by responding promptly to operational and service needs

Greets guests courteously and supports overall guest service flow

Delivers food to correct tables in accordance with tickets, floor plans, and seat numbers

Verifies guest satisfaction during food delivery and communicates service needs to servers or management

Clears, cleans, and sanitizes tables and service areas before, during, and after service

Maintains awareness of menu offerings, service times, and general floor layouts

Ensures work areas remain free of hazards, standing water, debris, or obstructions

Demonstrates the ability to think clearly, remain focused, and make sound decisions in a fast-paced environment

Performs assigned duties with minimal supervision while maintaining professionalism

Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.

Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned

Qualifications

Minimum one (1) year experience as a food runner, dining room attendant, barback, or similar food and beverage support role preferred

Other relevant hotel or food and beverage experience will be considered

Ability to communicate clearly and professionally in English with guests, management, and co-workers

Strong customer service, service recovery, and problem-solving skills

Ability to remain calm, professional, and organized in high-volume and high-pressure environments

Ability to work cohesively with team members across departments

Ability to prioritize tasks and respond to guest and operational needs efficiently

Must be able to work a variety of shifts, including weekends and holidays

Work Environment & Physical Requirements

Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance

Ability to stand and walk for extended periods, including entire work shifts

Requires repetitive motion involving hands, arms, and legs

Work may be performed in indoor and outdoor environments

Tools & Equipment

Serving trays, tray jacks

Flatware, glassware, service equipment

POS terminals

Additional Responsibilities

Performs other duties as assigned

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.