Rental Compliance Officer

Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
About the role

We’re looking for a Rental Compliance Officer to join our National Rental Compliance team. In this detail-focused role, you’ll play a vital part in calculating rents and completing eligibility assessments that ensure residents are charged fairly and in line with legislation, program rules and policy.

Your work will directly support tenancy sustainability, regulatory compliance and positive resident experience. You’ll collaborate closely with Housing Services, Finance and external bodies such as Centrelink to deliver timely and accurate assessments.

We are open to candidates based in Melbourne, Burnie or Devonport.

You will:
Assess rent reviews and eligibility requirements accurately and within required timeframes
Apply state-based legislation, SDA rules, CH agreements and HCA policies
Complete income confirmation, rent calculations and issue notices to residents
Process NRAS eligibility requirements and incentive submissions
Maintain precise documentation to support compliance and audit requirements
Liaise with Housing Officers to support residents experiencing financial hardship
Investigate resident queries and support dispute resolution
Contribute to policy improvements, reporting and small projects

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Skills and Experiences:
You will bring:
Experience in a compliance, housing, financial, community housing or tenancy role
Strong analytical and numeracy skills, with excellent attention to detail
Ability to interpret financial information and apply policy or legislation
Strong communication and interpersonal skills, with empathy for vulnerable communities
Confidence managing competing priorities in a fast-paced environment
Experience working with systems, databases or financial transactions

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:
Putting people first – we listen, respect, and respond to our communities.
Working together – collaboration helps us achieve better outcomes.
Doing the right thing – we act with integrity and accountability.
Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: Sunday 5 January 2026, unless a suitable candidate is identified earlier.

For further information, please contact Chelsea Isaacson, People & Culture Business Partner at careers@hcau.org.au.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance