Restaurant General Manager

Job Summary
We are seeking an experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires a hands-on approach to managing staff, ensuring food safety, and maintaining high standards of food quality and service. The Restaurant General Manager will play a crucial role in creating a positive dining experience for our guests while driving operational excellence.

Responsibilities

• Lead and manage all aspects of restaurant operations, including staffing, training, performance management & scheduling.
• Quality check clients and ensure everything is to their liking
• Identify positive/negative trends and plan course of action & coachings pertaining to the issue or methods of amplifying the positive trend.
• Manage cash handling procedures, including EOD reconciliations, server cashouts and staff tip distribution.
• Develop and implement effective strategies to enhance customer satisfaction and increase repeat business.
• Conduct interviews, hire new staff, and provide ongoing training to ensure a skilled workforce.
• Monitor inventory levels, order supplies as needed, manage food & labor costs effectively.
• Create staff schedules to optimize labor efficiency while meeting the needs of the business.
• Address customer inquiries and complaints promptly to maintain a positive dining experience.
• Coordinate and plan large events for the establishment

Mandatory Experience & Requirements

• At least 3 years of dine-in restaurant management, not including fast food establishments.
• Experience with basic payroll, inventory & scheduling
• Experience in cash handling procedures and financial management within a restaurant setting.
• Knowledge of bartending practices is preferred but not required.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication skills to effectively interact with staff, customers, and vendors.
• Must be able to legally work fulltime in Canada without sponsorship
• Can reliably commute to work
• Have a valid Smartserve

Job Types: Full-time, Permanent

Pay: $58,000.00-$60,000.00 per year

Additional pay:

• Tips

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Restaurant Management: 3 years (required)

Language:

• English (required)

Work Location: In person