Retail Store Supervisor

Lead the Sweet Life as a Retail Store Supervisor at Kilwins!

Are you ready to step into a role where every day is filled with the aroma of freshly made fudge, the joy of serving smiling customers, and the satisfaction of being part of a beloved tradition? Kilwins, a celebrated American confectionery and ice cream brand since 1947, is looking for a Retail Store Supervisor to join our team and help create memorable experiences for our guests. If you’re passionate about great service, love handcrafted sweets, and thrive in a positive, people-first environment, this could be the perfect opportunity for you!

What You’ll Do as a Retail Store Supervisor

As a Retail Store Supervisor at Kilwins, you’ll play a key role in ensuring every guest enjoys the warm, welcoming, and delicious experience we’re known for. Your responsibilities will include:

• Leading and motivating team members to deliver exceptional customer service.
• Assisting with daily store operations, including opening and closing procedures.
• Maintaining a clean, organized, and visually appealing store environment.
• Helping prepare and showcase our handcrafted treats, such as fudge, chocolates, caramel apples, and ice cream.
• Ensuring adherence to Kilwins’ high standards of quality, hospitality, and presentation.
• Supporting inventory management and restocking to keep our shelves and displays full.
• Creating a fun and engaging atmosphere for both team members and customers.

What We’re Looking For

At Kilwins, we believe that a great attitude and a passion for creating joyful experiences are just as important as experience. Here’s what we’re looking for in our Retail Store Supervisor:

• Strong leadership and communication skills to inspire and guide a team.
• A customer-focused mindset with a commitment to providing outstanding service.
• Reliability, attention to detail, and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a love for working with people of all ages.
• A willingness to learn and participate in our time-honored confectionery traditions.

No prior experience is required—we’re happy to teach you the ropes of fudge making, chocolate dipping, and more!

Why You’ll Love Working at Kilwins

At Kilwins, we don’t just make sweets—we create moments of happiness. Here’s what makes working with us so special:

• A Positive Culture: Join a team that values kindness, respect, and teamwork.
• Opportunities to Learn: Discover the art of crafting fudge, dipping chocolates, and more.
• A Welcoming Environment: Be part of a workplace where creativity and collaboration shine.
• Making Memories: Help customers celebrate life’s sweetest moments.

When you join Kilwins, you’re not just taking a job—you’re becoming part of a tradition that’s been bringing smiles to faces for over 75 years.

Ready to Join the Sweetest Team Around?

If you’re excited about the idea of leading a team, crafting delicious treats, and creating unforgettable experiences for our guests, we’d love to hear from you! Apply today to start your journey with Kilwins and become part of our legacy of sweetness, service, and smiles.