Returns Operative
Posted on Dec. 10, 2025 by Fónua
- Dublin, Ireland
- N/A
- nan
Company Description
With over 25 years’ experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.
Our Mission:
To continuously optimise our partner’s distribution requirements through the delivery of innovative products and services. We will fulfil both vendor and customer needs through efficient supply chain, extensive product knowledge and value added solutions delivered profitably by dedicated and professional employees.
Our Vision:
To create value and make a difference
Our Values:
Creativity & Imagination
Passion Energy & Ambition
Hire & Retain the Best
Leadership
Teamwork
Respect
Excellence
Position
Overview of Role
The Returns Operative is responsible for physical receipt of returned equipment and updating receipt onto database. Ensuring all returned equipment meets returns criteria.
Main Responsibilities are not limited to but will include:
- Unloading and Receiving totes/ packages from Courier.
- Unpacking and receipting returned equipment on database system. Including Insurance repairs and An post repairs/ returns.
- Carry out checks to ensure all returns units meet company/ manufacturer returns policy.
- Responding to CRM task assigned to Returns department.
- Participate in daily and month end stock counts.
- Batching and returning of confirmed faulty equipment to manufacturers.
- Batching and returning of returned stock identified for sale.
- Provide weekly & monthly reporting to Key customer.
- Assist when necessary, in other returns areas.
- Despatching equipment directly back to other locations as required.
- General duties will include assisting in returns area maintenance to ensure a clean and healthy environment.
Requirements
Key Competencies:
- Receipt, batch creation and internal warehouse transfer of new returned stock.
- Preparation of batches of product for return to manufacturers.
- Processing of credits for New/ new quibble returns.
- Liaise and communicate with all areas of business re product recalls and returns
- Generate required weekly/ monthly and adhoc reports
Other information
Company Benefits:
Pension Scheme
Bike to Work Scheme
Gym/Wellbeing Contribution
Employee Purchase Scheme
Phone Repair Discount
Educational Assistance Program
Company Events
Free Parking
Advertised until:
Jan. 9, 2026
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