Sales And Office Coordinator

Sales and Office Coordinator

• Ensure World Class Service for Customers ensuring that Givaudan leads the way! Maintain communication channels with customers (phone and email) and ensure customers are attended to in a timely manner.

• Provide business support for Sales Managers and Account Managers with clerical tasks (customer requests, quotes, samples etc), help prepare for presentations, submissions and other documents as required.

• Ensure an organised service on all aspects of customer documentation, questionnaires and product information documents etc. This includes preparing samples, Christmas gifts, calendars etc.

• Prepare and maintain Customer Directories, containing all aspects of prices codes and contacts.

• Investigate and help resolve customer complaints as necessary.

• Ensure adequate office supplies are available, including collaborating with the Laboratory staff to process orders required in the Lab.

• Help acquire Market products as needed

• Assist the team with other administrative tasks as needed (such as travel, catering, event coordination)

• Organise and manage courier requests and track all stock received and sent from the office. Work with relevant external and internal partners to arrange outbound and inbound shipping of samples (customs clearance documentation may need to be prepared)

• Record meeting attendance and meetings as necessary

• Look after reception tasks and phone line for external visitors and enquiries

• 3-5 years of experience in a sales support role or an administrative role

• Previous experience in Sales Support, Customer Service, or Project Management will be highly regarded

• Tech Savvy / Advanced Computer literacy (Proficient in common PC applications (Microsoft Office Suite, Google Suite) and able to pick up new systems quickly)

• Time Management skills (ability to multi task and manage conflicting priorities and work towards tight deadlines)

• Strong interpersonal skills (excellent stakeholder management as well as working well with others in a team)

• Organisational skills, with great attention to detail

• Excellent Communication skills (both written and verbal including effective listening skills)

• Problem solving skills (able to think creatively, and "outside the box" to find optimal solutions)

• Self Starter, takes initiative, with a "can do" attittude