Sales Development Representative

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

As an Inbound Sales SDR, you will play a crucial role in nurturing leads and setting up meetings for our Account Executives. Your primary responsibility will be to engage with potential clients who reach out through various channels, qualify their needs, and move them through the sales funnel. Your understanding of Salesforce, Outreach, LinkedIn prospecting, and other tools will be instrumental in managing pipelines and converting leads to meetings.

Duties and Responsibilities:

• Handle Inbound Calls: Receive and respond to inbound inquiries from potential clients with a professional and customer-centric approach.
• Nurture Leads: Qualify and nurture leads through effective communication, addressing their needs and challenges, and building strong relationships to prepare them for the next step in the sales process.
• Set Up Meetings: Schedule and confirm meetings between qualified leads and our Account Executives, ensuring a seamless transition and effective handover.
  
• Pipeline Management: Utilize Salesforce and other CRM tools to track lead activity, manage the sales pipeline, and accurately record all interactions and engagements.
  
• Prospecting: Conduct research using LinkedIn, ZoomInfo, and other platforms to identify and engage new leads and decision-makers within target accounts and industries.
  
• Best Practices: Stay updated on prospecting best practices and continuously refine methodologies to improve lead quality and conversion rates.
  
• Collaboration: Work closely with Account Executives and Marketing teams to align lead generation efforts with overall business goals and strategies.
  
• Reporting: Provide regular reports on lead activities, conversion rates, and pipeline status to inform strategic decision-making.

Qualifications:

• Excellent communication and interpersonal skills; able to engage effectively with international clientele.
• Proven experience in an SDR or sales role, preferably in the B2B enterprise software space.
• Strong understanding of Salesforce, Outreach, LinkedIn prospecting, and other sales tools
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proactive mindset with a demonstrated ability to meet and exceed targets.
• Knowledge of the human resource finance solutions industry is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Confident, good sales and negotiation skills and Ability to handle sales objections.

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.
• Must have a strong and stable internet connection at home.
• With at least 25 mbps postpaid subscription and proof of internet billing; actual internet speed of at least 20 mbps download and not less than 10 mbps upload.
• Minimum of 2 years sales experience in a call center environment, with an experience in B2B Outbound sales, handling C-level prospects, is required.
• Experience in Cold Calling, Leads Generation and Appointment Setting background is a high advantage.
• Salesforce experience is required.
• Experience in Global HR or SAAS is a big plus.
• Strong expertise in LinkedIn prospecting and lead generation techniques