Sales Representative

INTRODUCTION DE LA SOCIÉTÉ

Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

DESCRIPTION DU POSTE

We are looking for a Sales Representative for our Boutique in Zürich.

Provide exceptional customer service to all boutique clients. Sell and promote all boutique products to end consumers. Achieve all sales objectives and contribute to the boutique’s overall goals.

In this role, your main tasks will be to :

Sales

• Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience
• Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information
• Maintain a thorough understanding of the features of watches and other brand products
• Offer reliable information to customers regarding sales and customer service inquiries
• Assist in the presentation of merchandise according to guidelines
• Contribute to achieving monthly, quarterly, and annual sales targets
• Provide exceptional customer service across all channels, including email, phone, and in-person interactions

Security

• Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique
• Adhere to administrative policies and procedures, particularly regarding cash handling
• Maintain general awareness of product security and potential risks
• Follow company procedures for opening and closing the store
• Ensure proper handling of all deliveries

Cash Handling and Payment Operations

• Manage all transactions responsibly and securely
• Perform cashier duties, including payment processing and handling international currencies
• Ensure accurate cash handling, credit card processing, and related tasks

Store Maintenance

• Ensure the boutique always remains clean and presentable, including the sales floor and back office
• Maintain awareness of health and safety standards
• Ensure proper implementation of visual merchandising standards

Communication

• Comply with company policies and regulations
• Attend briefings as instructed by supervisors
• Present yourself professionally to both customers and colleagues
• Handle international clients with an understanding of their customs and culture

Product Knowledge

• Regularly participate in training sessions
• Take responsibility for proactively learning about new products and applying training effectively
• Provide customers with thorough product knowledge

PROFIL

Vocational training in sales (CFC) with a few years of experience in luxury boutiques, ideally in watchmaking
Preferably from a watchmaking/jewelry background
Experience working with an international clientele
A passion for luxury retail or watches, with a natural enthusiasm for the products

COMPÉTENCES REQUISES

Strong sales and negotiation skills
Business acumen and customer-oriented mindset
Ability to work both independently and as part of a team
Excellent interpersonal skills
Strong planning and organizational abilities
Flexible with working hours

LANGUES

Fluency in German and English is essential
Knowledge of other languages is an advantage

PERSONNE DE CONTACT

Julie Heimann