Sales Representative And Customer Service Wanted

BNC International Limited, t/a Cozy and Comfort, is a well-established tourism retail business based in Rotorua and involved in the production and retailing of high-quality quilted bedding products. We are looking for a reliable, dedicated and passionate Sales Representative & Customer Service staff. In this role, you will be responsible for promoting and selling our products to Chinese-speaking clients, leveraging your language skills and cultural understanding to build strong relationships and drive revenue growth.

Job location: Rotorua, Bay of Plenty

Number of positions for this job: 1

Employment type: Permanent

Days required: 6 days per week

Hours per week: minimum of 30 hours per week is guaranteed

maximum of 40 hours per week

Hourly rate: $27.00-$27.00

Key Responsibilities:

• Welcome and engage with tourist groups to ensure a positive and memorable first impression

• Present engaging and informative sales demonstrations tailored to visiting groups

• Support branch sales objectives through proactive customer interaction and occasional telemarketing

• Organize and merchandise stock; maintain a tidy, well-presented retail environment, including public spaces

• Manage stock storage and distribution with efficiency and care

• Represent the company professionally, respecting cultural differences and ensuring customer satisfaction

• Collaborate with marketing teams to organise campaigns for Chinese-speaking audiences

• Process retail transactions accurately and efficiently as required

• Participate in inventory counts and other stock control activities

• Maintain personal presentation in line with company uniform guidelines

Job pre-requisites:

• No qualification/relevant work experience is required as training will be provided

• Friendly and customer-focused attitude, especially with international guests

• Ability to communicate clearly, both verbal and written, and respectfully across cultures

• Physically capable of standing extended periods and performing merchandising and housekeeping tasks

• Comfortable using basic computing technology for sales and inventory processes

• This position will be based in the China Department, where the primary clientele will be Chinese tourists. Therefore, fluent in Mandarin is preferred.

• Ability to stay calm when customers are stressed or upset.

• Well-groomed and professional appearance.

• Must not have any criminal conviction

• Must pass the pre-employment drug test

To submit your application, click Apply Now!!!