Salon Front Desk/ Customer Experience Specialist

Overview
Front Desk / Customer Experience Specialist – LoveLeys Hair Salon

LoveLeys Hair Salon is seeking a dynamic, energetic, and service-driven Front Desk / Customer Experience Specialist to be the welcoming face of our salon. This role is essential in creating an elevated guest experience, supporting seamless daily operations, and upholding the high customer care standards our salon is known for.

The ideal candidate is highly organized, tech-savvy, warm in personality, and passionate about delivering exceptional service. Join our vibrant team dedicated to professionalism, consistency, and an outstanding in-salon experience.

Duties

• Greet guests, clients, and vendors warmly, creating a welcoming and elevated salon atmosphere
• Manage salon check-ins, appointment flow, and guest experience from arrival to departure
• Update and manage the salon booking calendar, including scheduling, rescheduling, and confirming appointments
• Communicate with clients professionally through phone, email, and text regarding appointments, services, follow-ups, and salon updates
• Support client marketing and communication efforts, including creating simple graphics, announcements, and client messages using Canva
• Maintain organized client records, data entry, and documentation using booking systems, Microsoft Office, and Google Workspace
• Manage multi-line phone systems and ensure excellent phone etiquette at all times
• Support inventory management, including tracking retail products, restocking, and notifying leadership of low stock
• Assist with salon staff duty scheduling and daily operational coordination
• Handle front desk operations including retail purchases, client inquiries, and service recommendations
• Support administrative tasks such as correspondence, proofreading, and general clerical support
• Ensure the front desk and salon environment remain clean, polished, and elevated throughout the day
• Uphold exceptional customer service standards while resolving guest concerns with professionalism and care
• Assist with maintaining a smooth, efficient, and client-focused salon experience

Requirements

• Proven experience in front desk, customer service, or administrative roles (salon or hospitality experience preferred)
• Proficiency with Canva for basic marketing materials and client communication support
• Strong computer literacy including Microsoft Office, Google Workspace, and booking software systems
• Excellent organizational and time management skills in a fast-paced environment
• Strong verbal and written communication skills
• Experience with calendar management, client communication, and appointment coordination
• Ability to multitask while maintaining professionalism and attention to detail
• Knowledge of professional phone etiquette and customer service best practices
• Experience with inventory tracking or retail support is a plus
• Previous experience in a salon, spa, medical office, or customer-facing environment is advantageous but not required

What We’re Looking For

• Energetic, polished, and welcoming presence
• Team-oriented mindset with a proactive attitude
• Passion for customer experience and service excellence
• Ability to maintain a clean, organized, and elevated salon environment
• Creative eye for client communication and brand-aligned marketing support

How to Apply

We are looking for serious, motivated candidates who are excited about contributing to an elevated salon experience.

If this sounds like you, please submit the following:

• Your resume

• A cover letter

• A short video (1–3 minutes) explaining why you would love to work at LoveLeys Hair Salon and what makes you a strong fit for this role.

Please email all materials to Haley@loveleyshair.com with the subject line: 2026 Front Desk / Customer Experience Specialist Application.

We are excited to meet candidates who are professional, proactive, and passionate about delivering exceptional client experiences.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Richmond, VA 23235 (Required)

Work Location: In person