Senior Hr Generalist

We are looking for an experienced and hands-on Senior HR Generalist to join our HR team and play a key role in shaping a positive employee experience while ensuring strong HR operations, employee relations, and compliance practices.

This is a highly impactful role where you will be involved in end-to-end HR operations, complex employee relations cases, works council collaboration, and HR policy & process improvement, working closely with the HR Manager and cross-functional teams.

If you enjoy solving complex HR challenges, working closely with people, and driving meaningful improvements in a dynamic environment, this role is for you.

• Provide daily HR operational support and handle employee inquiries to ensure efficient and smooth HR service delivery; manage the HR Support mailbox and take full ownership of end-to-end case resolution, ensuring timely response and effective closure of employee requests.

• Support the HR Manager in daily HR operations and ensure the effective execution and delivery of key HR initiatives.

• Support full-cycle HR processes, including recruitment, onboarding, and offboarding.

• Collaborate with the team to design and implement employee engagement and employee care initiatives, enhancing employee experience and engagement.

• Manage vendor contracts and maintain supplier relationships to ensure compliant and efficient cooperation processes.

• Provide support during critical business periods to ensure continuity of HR operations.

Employee Relations & Risk Management

• Manage complex employee relations cases (including labor disputes), oversee end-to-end case handling, and develop solutions to mitigate employment risks.

• Support the handling of sensitive and high-risk employee cases by providing professional guidance to ensure compliant and effective resolution.

• Continuously improve employee relations processes by identifying potential risks and proposing improvement initiatives.

• Maintain regular communication and collaboration with works councils, ensuring effective and constructive working relationships.

• Leverage works council channels to support employee engagement initiatives, satisfaction improvement, and culture-building programs, strengthening employee belonging and organizational cohesion.

Compliance & Policy Management

• Participate in the development, review, and optimization of HR policies and procedures (including employee handbook) to ensure compliance and alignment with business needs.

• Drive the implementation of HR policies across the organization and continuously improve execution effectiveness.

Data & Reporting Support

• Support HR data collection, consolidation, and analysis, and prepare reports to provide insights for HR decision-making and continuous improvement.

Project Management & Cross-functional Collaboration

• Support the execution of key HR projects (e.g., employee benefits optimization, compliance initiatives), ensuring timely and effective delivery.

• Coordinate cross-regional and cross-functional HR matters, facilitating collaboration and driving efficient resolution of complex issues.

Team Support & Capability Development

• Guide and support HR Specialists in their daily work through knowledge sharing and capability building, contributing to overall team performance and operational efficiency.