Senior Patient Service Associate (KidSTART@KKH KIDS 0-3)

We're seeking a detail-oriented Recruitment Officer to identify and enrol eligible patients into the KidSTART@ KKH KIDS 0-3 Programme. This role combines strong data management skills with patient engagement responsibilities.

Key Responsibilities:

1) Programme Recruitment & Data Management

• Track and analyse potential participant data using advanced Excel functions

• Maintain comprehensive recruitment databases with meticulous attention to detail

• Generate recruitment reports

• Ensure data accuracy and compliance with PDPA guidelines

2) Family Engagement & Screening

• Screen and assess family eligibility through systematic data analysis

• Guide prospective families through the programme enrolment process

• Coordinate with Social Work Assistants/Coordinators for recruitment of patient

3) Manage appointment scheduling via the hospital appointment system

4) Programme Support

• Coordinate with clinic staff to identify potential programme participants

• Maintain organised records of all recruitment activities

• Track and follow up on pending applications

• Administrative duties to support any ad hoc assignments, as when required

Requirements:

• Diploma with 2-4 years' relevant experience, OR GCE N/O/A Level/NITEC in Healthcare with 6-10 years' relevant experience

• Healthcare or community service experience is advantageous

• Advanced Excel skills for data analysis and management

• Strong experience in database maintenance and data cleaning

• Proficient in Microsoft Office, OAS and SAP

• Ability to learn and navigate healthcare management systems

• Exceptional organisational skills

• Strong attention to detail in data handling

• Professional yet approachable communication style

• Ability to maintain objectivity while showing empathy

• Team player with initiative and problem-solving abilities

• Fast-paced environment requiring efficient multitasking

Join us in making a difference by connecting eligible families with crucial early childhood development support through the KidSTART programme. Shortlisted candidates will be contacted via email.