Senior Product Manager

Join Sector Alarm as a Senior Product Manager – Consumer Facing Products!

Location: Spain (Malaga region or Madrid) | Norway (Oslo)
Department: Tech

Company Overview

Sector Alarm is fast growing and one of Europe's leading safety providers. We provide smart alarm solutions to more than 700k households and small businesses in eight European countries. We are known for our premium product and service offering with high levels of customer satisfaction and retention.

Following an investment by private equity firm KKR in 2019, we embarked on a digital transformation journey translating into putting tech and data at the center of our strategy and operations. The hiring for this role comes in this context.

Role Overview: Your Day-to-Day

We are seeking a Product Manager, Customer Experience to enhance customer interactions and self-service capabilities within our mobile app. You will be responsible for defining and executing the roadmap for customer care-related features, ensuring our app becomes the one-stop-shop for customer engagement. This includes improving the AI in-app chat and enabling self-serve functionality.

Key Responsibilities

• Define and deliver features that enable world-class customer care and directly address customer pain points within our mobile app.

• Enable a high-quality in-app chat that leverages AI capabilities to improve customer support and reduce friction.

• Position our mobile app as the one-stop shop for all customer interactions, ensuring a 4.5+ star rating in all markets.

• Expand self-serve service capabilities (booking service visits, replacing batteries and components, etc.) from within the app to reduce the need for customer support interactions.

• Improve the observability and analytics to measure, monitor and enhance the quality of customer experience.

• Apply modern product discovery techniques to translate business requirements and customer needs into technical solutions, with a clear and well-articulated prioritization rationale.

• Collaborate closely with design, engineering and business stakeholders to turn customer problems into high-impact product solutions.

• Own the product roadmap for the pods, ensuring on-time, in-scope, and high-quality delivery of features and initiatives.

• Write clear PRDs outlining use cases, UI/UX design specifications, technical requirements, and acceptance criteria.

• Conduct product reviews within the product organization and with stakeholders and coordinate pilot launches.

• Maintain the product backlog, craft clear user stories and lead refinement and planning sessions.

What We're Looking For

• 5+ years of experience in product management, with a strong focus on consumer-facing products and UX.

• Strong understanding of user-centered design principles and best practices.

• Experience successfully implementing product discovery frameworks.

• Fluency with Jira & Confluence (or equivalent software) + experience tracking velocity and applying Agile best practices

• Strong experience in communication with design, engineering, sales teams and the executive suite

• Experience in a tech-first and product-driven company preferred.

• Strong analytical and problem-solving skills with experience using data and user insights to drive decisions.

• Undergraduate degree in Engineering, Design, or related technical field.

• MBA or master's in management preferred.
• English fluency
• Valid work permit in the EU

What We Can Offer You

• Be part of a digital transformation journey where technology and data drive innovation.
• Work in a collaborative, international environment with opportunities for growth, with main offices in Fuengirola and Oslo.
• Shape the future of smart home security in a growing and innovative company

About Us

Sector Alarm is fast growing and one of Europe's leading security providers. We are an international company with a positive culture, driven by ambitious people. We enjoy our work and celebrate our achievements.

About the recruitment process

We will recruit on a rolling basis, so please do not hesitate to apply with a CV in English. A criminal record check will be requested for the successful candidate.

Ready to make an impact? See what our employees in Tech say about the culture at Sector Alarm: