Senior Sales Manager (Hotel)

Mama Shelter is a vibrant, design‑driven hospitality brand founded in 2008 by the Trigano family (co‑founders of Club Med). The brand creates lively, eclectic urban spaces blending creativity, community, affordability, and exceptional service. Collaborating with local partner (Lucrum Capital Pte Ltd), Mama Shelter is part of Ennismore, a global collective of creative hospitality brands in joint venture with Accor.

Mama Shelter is more than a hotel — it’s a living, breathing social hub full of creativity, music, bold flavours and colourful personality. We’re a place where people come to work, play, celebrate, and connect. We’re now looking for a dynamic Sales Manager who can bring Mama’s spirit to the market and build strong relationships that drive revenue, brand awareness, and customer loyalty.

Sales Strategy & Account Management

Grow revenue across key segments (Corporate, Leisure, MICE, Groups, Entertainment).
Develop and maintain strong relationships with clients, agencies, travel partners and local market players.
Create and execute account plans to increase market share.
Conduct regular sales calls, site inspections, client entertainment and networking activities.
Identify new opportunities and emerging demand trends.

Business Development

Actively research and pursue new business leads.
Represent Mama Shelter at trade shows, networking events and industry activities.
Develop creative proposals and solutions tailored to client needs.
Collaborate with the Revenue and Marketing teams to maximise conversion and visibility.

Cross‑Functional Collaboration

Work closely with Operations, Events, F&B and Rooms teams to ensure flawless execution.
Provide accurate forecasts and market feedback to Revenue Management.
Contribute ideas for promotions, packages and brand partnerships.

Brand Representation

Embody Mama’s personality in every interaction — bold, warm, original.
Use storytelling to showcase Mama Shelter’s spaces, culture and experiences.
Ensure all sales activities align with Mama’s brand identity and values

Experience

• Minimum 3–5 years of hotel sales experience, ideally in lifestyle, boutique or full‑service hotels.
• Strong background in corporate or group sales.
• Knowledge of the local market is a major advantage.
• Experience with international hotel brand.

Skills

• Strong relationship‑building and negotiation abilities.
• Excellent communication and presentation skills.
• Results‑driven with strong analytical and organisational skills.
• Comfortable using sales systems (CRM, PMS, channel tools, etc.).
• Creative, curious and adaptable — able to think beyond traditional hotel sales.

Why Join Mama?

✨ A brand that celebrates creativity and personality
✨ A chance to shape the identity of our bar program
✨ Opportunities for growth within the Mama family
✨ Supportive, fun, and inclusive work environment
✨ Competitive salary and attractive team benefits