Senior Technical Operations & Project Ma

• Develop and maintain an incident response plan outlining procedures for handling various types of incidents.
• Ensure all the tickets are resolved by the Operations team within the agreed SLA to the customers.

• Assess and prioritize incidents based on severity and impact.
• Initiate appropriate response actions according to the incident response plan.

• Maintain detailed records of incidents, including their nature, impact, and resolution.
• Use incident data for post-incident analysis and reporting.

• Conduct thorough post-incident reviews to identify root causes and preventive measures.
• Share lessons learned with relevant teams and stakeholders.

• Monitor and enhance customer satisfaction by ensuring smooth and efficient operations.
• Address customer complaints and issues promptly.
• Monthly Operations meeting with customers and incident SLA report submission.

• • Develop and execute project plans, ensuring timely and successful completion of telco edge cloud projects.
  • Define project scope, objectives, deliverables, and timelines.
  • Coordinate with cross-functional teams to allocate resources and tasks effectively.

• • Possess a deep understanding of telecom technologies, networks, and infrastructure.
  • Stay updated on industry trends, standards, and emerging technologies relevant to telecom projects.

• • Identify potential risks and challenges associated with private edge cloud deployments and Operations.
  • Develop risk mitigation strategies and contingency plans.

• • Communicate with internal and external stakeholders, including executives, project team members, vendors, and clients.
  • Provide regular project updates and reports, ensuring transparency and alignment with organizational goals.

• • Maintain comprehensive project documentation, including plans, schedules, reports, and technical specifications.

• Experience working in an agile environment
• Strong written and verbal communication skills.
• Ability to collaborate effectively across various cross-functional teams and groups.

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities