Service Administrator

Established in 2009, Elite Healthcare is a leading provider of specialist healthcare equipment and after-sales service across Ireland. Based in Ballycoolin, Co. Dublin, we work closely with hospitals, care facilities, and community services to ensure essential equipment is delivered, installed, and maintained to the highest standards. Our service team plays a critical role in supporting customers and technicians nationwide.

We represent leading global innovative brands and pride ourselves on delivering quality solutions that make a real difference to the dignity and everyday lives of our clients.

Role Overview

We are seeking an organised and proactive Service Administrator to join our team at our Ballycoolin offices. This is a key role supporting the day-to-day operation of our service department, ensuring jobs are scheduled efficiently, technicians are supported, and customers receive a high standard of communication and follow-up.

The ideal candidate will be a strong communicator, comfortable juggling multiple priorities, and motivated by finding practical solutions in a busy service environment.

Key Responsibilities

• Scheduling and coordinating service and installation jobs on a daily basis
• Liaising closely with field-based technicians to ensure efficient job delivery
• Managing customer communication, including confirmations, updates, and follow-up
• Preparing, issuing, and tracking job sheets, service reports, and documentation
• Preparing and sending customer quotes and supporting their progression
• Parts management, including:
• Allocating parts to jobs
• Tracking parts usage and returns
• Updating records and ensuring accurate job-part matching
• Coordinating parts availability with technicians (Note: this role does not include procurement or purchasing)
• Supporting smooth service delivery by proactively identifying and resolving issues
• Maintaining accurate records within internal systems

Systems & Tools

• Job management and scheduling using Job Logic
• Financial and administrative support using QuickBooks (Training can be provided where needed)

Skills & Experience

• Previous experience in a service administration, operations, or coordination role is desirable
• Excellent written and verbal communication skills
• Strong organisational skills with good attention to detail
• Confident using IT systems and learning new software
• Proactive, solutions-focused approach to work
• Commercial awareness and understanding of efficiency, cost control and customer service
• Ability to work well as part of a team in a fast-paced environment

What We Offer

• Competitive salary
• Full-time, permanent position with stability and growth potential
• Supportive team environment where your contribution is valued
• Opportunity to play a key role in a growing company
• Ongoing training and development

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Work Location: In person