Service Advisor

Key Responsibilities:

· To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of customer service.

· To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop.

· Prepare job cards with customer and vehicle information and detail of the work to be carried out.

· Provide quotations for scheduled service in advance.

· Liaise with customers who have their cars in for service and provide accurate quotation for additional work identified.

· Arrange and record usage logs for courtesy/loan vehicles.

· Assist in the day-to-day administration and management of our busy service department.

Key requirements

· Excel at understanding, anticipating and meeting customer needs.

· Exhibit excellent communication and interpersonal skills.

· Be competent in advising and selling.

· Work well under pressure.

· Have strong organisational and planning skills.

· Be efficient, with good attention to detail.

· Work well as part of a team.

· Have strong PC skills.

· Be flexible in your approach to work.

· Have a full, clean driving licence.

· Knowledge of CDK (ADP/Kerridge) - useful but not essential

Job Types: Full-time, Permanent

Pay: €28,000.00-€38,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• On-site parking

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person