Service Branch Manager

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

Job Summary
The Service Branch Manager is a business leadereship role. You will have accountability for the performance, safety, and growth of Levitt-Safety’s Sudbury Service Branch. You’ll lead a service team delivering critical fire and life safety services across Northern Ontario, while balancing people leadership, operational excellence, and financial performance.
You’ll be trusted to run the branch like your own business - developing your team, strengthening customer partnerships, and ensuring work is executed safely, efficiently, and to the highest technical standards.
What Success Looks Like

Success in this role is driven by your ability to:

• Build, lead, and develop a high-performing technician and service administration team
• Drive productivity, profitability, and operational discipline across all service lines
• Strengthen customer relationships and consistently meet service expectations
• Create clarity, accountability, and follow-through across the branch
• Uphold the highest standards of safety, quality, and regulatory compliance

Your Impact!
You will be accountable for the overall performance of the Sudbury Branch, including:

• Fire Systems & Alarms
• VFSS
• Fire & Life Safety Emergency Equipment
• Respiratory, Instrumentation, Fall Arrest
• Training & Compliance and Rentals
• Lead, coach, and develop technicians, supervisors, and service administration staff
• Set clear expectations, performance benchmarks, and accountability measures
• Foster a collaborative, safety-first culture where teams share leads and opportunities
• Ensure teams have the training, tools, and resources needed to succeed
• Ensure the branch is properly staffed and equipped to deliver inspections, maintenance, and installations
• Drive continuous improvement in efficiency, utilization, and service delivery
• Manage labour productivity, service costs, and revenue streams
• Oversee labour, training partners, parts sales, and project support
• Act as a senior technical and service resource for key customers
• Partner with Sales to identify opportunities and support service growth
• Support quoting, contracts, tenders, and project execution
• Review system designs to reduce customer risk and cost
• Ensure compliance with Health & Safety, QA, and regulatory standards
• Promote an accident-free workplace and implement site-specific safety protocols
• Maintain accurate records to meet contractual and customer requirements
• Oversee scheduling, work orders, reporting, invoicing, tools, inventory, vehicles, and facilities
• Support regional and national service initiatives and cross-functional programs

What you bring!

• 5+ years of experience in the fire & life safety service industry (service leadership experience strongly preferred)
• Proven experience leading or supervising a technical service team
• Strong business acumen
• Excellent customer relationship, communication, and negotiation skills
• Sound judgment and the ability to navigate complex, fast-paced environments
• A calm, professional approach when working under pressure

This role is ideal for someone who:

• Has led a service branch, region, or large technical team and wants true ownership
• Is comfortable balancing people-leadership, operations, and financial accountability in one role
• Thrives in a hands-on leadership environment, especially in a regional or remote market
• Values long-term stability over short-term contracts or project-only work
• Understands the realities of staffing, scheduling, and customer expectations in Northern or regional markets
• Leads from the front - trusted and respected by technicians and customers alike

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.