Store Business Manager - Claremont Quarter

Introduction:
M.J. Bale is Australia’s foremost gentlemen’s clothier, manufacturing garments of integrity for men of character. We have been built on the pillars of authenticity, integrity, provenance and character and embed this into everything we do from our people through to the products we create, that our customers love.

Description:
M.J. Bale is seeking an experienced and performance-focused Store Business Manager to lead our Claremont Quarter store. This is an exciting opportunity to drive results, build a high-performing team, and deliver an exceptional customer experience within a premium retail environment.

Claremont Quarter is a flagship location in WA, and we’re looking for a leader who can combine commercial strength with authentic leadership and elevated service standards.

The Opportunity

As Store Business Manager, you will take full accountability for store performance, team leadership and operational excellence.

Commercial Leadership

Drive sales targets, KPIs and overall store profitability

Analyse performance data to identify growth opportunities

Manage wage budgets and roster efficiency

Grow average transaction value (ATV), units per transaction (UPT) and database engagement

Develop local business and clienteling strategies to strengthen market presence

Team Leadership & Development

Recruit, train and develop a high-performing retail team

Lead from the front, demonstrating premium selling standards

Coach team members to exceed individual and store targets

Conduct regular performance and development conversations

Build a strong culture of accountability, collaboration and pride

Premium Customer Experience

Deliver personalised styling and tailored service

Build long-term relationships with VIP and repeat clients

Drive appointment-based selling and Custom opportunities

Ensure the store consistently reflects M.J. Bale’s premium brand standards

Operational Excellence

Maintain exceptional VM and presentation standards

Oversee stock management and inventory control

Ensure compliance with company policies and procedures

Drive consistency and operational efficiency

Skills and Experiences:
About You

Proven experience as a Store Manager or senior retail leader

Strong commercial acumen and ability to manage P&L performance

Demonstrated success in achieving and exceeding KPIs

Exceptional leadership and team development capability

Strong clienteling and relationship-building skills

Passion for menswear, tailoring and premium customer service

Highly organised with strong attention to detail

Why Join M.J. Bale?

M.J. Bale is a values-led Australian menswear brand built on craftsmanship, integrity and authentic character. We are proud of our product, our people and our culture.

Joining Claremont Quarter means:
Leading a premium brand in a high-profile WA location

Real career progression opportunities

Supportive and ambitious retail network

Generous team member clothing discount

A culture that values performance, growth and leadership

If you are ready to take full ownership of a premium store and lead with confidence — we would love to hear from you.

Apply now and take the next step in your leadership career with M.J. Bale.