Store Manager

About Us

We are looking for a Manager to join our store in Taupo. We are looking for passionate, reliable and experienced Manager who is passionate about leading a team, maintaining inventory and upholding quality standards. We are open 7 days a week and the role require working a variable roster Between Monday to Sunday as per business needs.

As Manager, you will be responsible for overseeing the day-to-day operations of our busy store. You will ensure that all aspects of service run smoothly, maintain high standards of food safety and foster a positive work environment. Your leadership will be key to delivering top-notch customer service and achieving our business goals. Your responsibilities will include:

• Motivate and lead a team of service staff to provide exceptional customer service.

• Oversee day-to-day operations, ensuring efficient workflow and high-quality service.

• Maintain a customer-centric focus, addressing customer concerns and ensuring a positive dining experience for all customers.

• Monitor and manage inventory levels, coordinate with suppliers and ensure proper stock levels for smooth store operations.

• Oversee budgeting, cost control and financial reporting to contribute to the store’s profitability.

• Develop and implement strategies to maximise sales and profitability including setting sales targets, analysing sales data and identifying areas for improvement.

• Create and manage staff schedules, balancing workload and optimising labour costs.

• Assist with staff recruitment and provide ongoing training and development opportunities for staff to enhance their skills and promote career growth.

• Support overall business management and strategic planning.

• Prepare and maintain daily sales reports, cash reconciliation and petty cash.

• Promote menu items, create specials and undertake the necessary advertising.

• Ensure compliance with all policies and local regulations including health and safety standards.

• Monitor market trends, competitor activities and customer feedback to identify opportunities and threats.

• Perform any additional duties as requested by the Director.

Qualification, Experience and Attributes Required:

• At least 5 years of relevant work experience within the hospitality industry and a Level 7 or above qualification.

• Ability to work in a fast-paced environment and make quick informed decisions.

• Ability to work flexible hours, including evenings, weekends and public holidays as required.