Store Manager - Eden Rock Boutique

About Eden Rock – St Barths

Eden Rock - St Barths is a unique ultra-luxury hotel with 37 individual rooms, suites and villas of stylish individuality, located on the rock, dotted along the beach or set within lush beachside gardens. Each unit is individually decorated by Jane Matthews in her signature style.

With its spectacular location overlooking St Jean Bay, Eden Rock - St Barths has been the go-to luxury resort for one-of-a-kind hospitality ever since the mercurial French-Caribbean aviator, adventurer and occasional treasure-seeker Rémy de Haenen first welcomed guests to his home during the 1950s. The hotel quickly established itself as a favourite discreet bolt-hole for many glamorous Hollywood figures - and the legend endures to this day.

Eden Rock - St Barths sits on a rocky promontory overlooking white sandy beaches, gin-clear seas and a magnificent coral reef. From the very heart of the island, guests are invited to stroll to the shops, boutiques, bars and restaurants of the charming village of St Jean.

About Eden Rock Boutiques - St Barths & Palm Beach

The Eden Rock Boutique sits at the heart of the Eden Rock hotel, offering guests a unique, all-in-one retail destination designed for every generation.

Our curated collection spans ready-to-wear fashion, beachwear, childrenswear, accessories, jewellery and art. Guests can discover everything from shoes, bags and sunglasses to pearls, diamonds and exclusive artwork displayed on the walls.

Partnering with some of the world’s most renowned brands, Eden Rock Boutique has become a destination for the latest collaborations, art and fashion.

Following its success in St Barths, Eden Rock Boutique is now expanding with a new freestanding store in Palm Beach, continuing to delight and inspire guests around the world.

Details of the Role

Eden Rock Boutiques invites you to join our team and offers exceptional career and development opportunities.

The Store Manager leads and supports the team in achieving sales targets while delivering an exceptional customer experience. Working closely with colleagues across the boutique, the role ensures operational excellence, continuous team development, and a store environment that consistently reflects the Eden Rock Boutique brand values.

In this leadership role, the Store Manager upholds our brand values at all times, promoting a positive and high-performing culture through an enthusiastic and supportive leadership style. Beyond the day-to-day responsibilities of retail management, this role actively contributes to enhancing the reputation and overall excellence of the property.

This role is responsible for the overall commercial performance and day-to-day running of the boutique, including sales growth, team leadership, client experience, visual standards and operational management.

Key Responsibilities

• Build strong, long-term relationships with clients to foster loyalty, encourage repeat business, and successfully achieve sales and event targets.
• Deliver exceptional service in line with Eden Rock standards by warmly welcoming guests, proactively offering assistance, responding confidently to enquiries, and ensuring a seamless and thoughtful point-of-sale experience, including gift wrapping and packaging.
• Enhance the client experience by proactively informing guests of in-store events, exclusive launches and collaborations, deepening engagement with the Eden Rock Boutique.
• Monitor and analyse client spending patterns to identify opportunities for personalised outreach, deeper engagement and increased share of wallet.
• Increase new client acquisition by leveraging personalised client outreach, referrals and networking.
• Maintain a visible and supportive leadership presence on the shop floor, resolving client concerns with professionalism and supporting the smooth daily operation of the boutique.
• Lead team organisation and planning, ensuring clear priorities and seamless day-to-day execution of activities.
• Create and maintain a positive, motivated and safe working environment, managing team matters with discretion, fairness and in accordance with company policies and employment legislation.
• Support the sales team throughout the full selling journey, including merchandising, replenishment, stock retrieval and maintaining an organised stockroom.
• Ensure the sales floor is impeccably presented at all times, with all retail supplies (bags, boxes, notecards, ribbon, POS materials, etc.) fully stocked and visual standards consistently
• Embrace additional responsibilities as required, contributing flexibly to the overall success of the boutique.

Key Qualifications

• Minimum of 4 years’ retail management experience.
• Ability to thrive in a fast-paced environment with a strong sense of urgency while maintaining accuracy and attention to detail.
• Adaptable and open-minded, with the ability to embrace an evolving brand culture and grow with the business.
• Strong communication and interpersonal skills.
• Basic knowledge and genuine interest in fashion and luxury retail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office programmes.
• Ability to lift and move items weighing up to 15-20 lbs.
• Flexible availability, including weekends and holidays.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person