Strategy Manager (Digital Solutions & Ai Products)

Join our team and what we'll accomplish together

Are you ready to be part of a dynamic team shaping the future of technology? At TELUS, we're not just a telecom company – we're a world-leading tech innovator on a mission to make life easier for millions!

As the Customer Digital Solutions and Product team within CIO, we're the driving force behind TELUS' evolution into a global tech powerhouse. We simplify the path to production, empowering teams to build smart, customer-centric solutions that deliver exceptional experiences across our ecosystem.

Our passionate collective brings together the brightest minds in technology – from visionary strategists and product leaders, creative UX designers to innovative developers and technical program managers. This diverse team collaborates to push boundaries and drive digital transformation.

What sets us apart is our unwavering commitment to integrity, collaboration, and innovation. We're not just building technology; we're creating positive change in our communities. Our mission extends beyond business objectives to connect all Canadians, ensuring everyone can participate in our digital world.

Are you ready to innovate, collaborate, and make a real difference? Join us in creating a friendly future through technology.

As a Strategy Manager within the Customer Digital Solutions & Product - Strategy & Chief of Staff team, you will act as the "connective tissue" for the Director+ leadership audience. You will provide strategic oversight to "zero to one" initiatives, moving from initial concept to commercialization.
You are a visionary with a growth mindset who thrives on building efficiency. You will be responsible for defining strategic frameworks and establishing the governance that allows our delivery teams to thrive. Your expertise in building modern, "agentic-first" tooling and frameworks will revolutionize our internal ways of working, driving unprecedented efficiency across the organization.

What you will do:

• Chief of Staff Activities: Support strategy, planning, and governance for Director+ audiences, including leadership offsite planning, enterprise-wide strategy definition, and the management of team-wide operating forums.
• Zero-to-One Oversight: Lead special programs from inception through commercialization, including competitive scans, business casing, and strategic framework definition.
• Agentic-First Innovation: Design and implement "agentic-first" documentation and AI-assisted tooling to automate workflows and optimize team efficiency.
• Program Governance: Establish and maintain robust governance structures for high-priority initiatives, ensuring alignment with broader business objectives.
• Market Analysis: Conduct deep-dive competitive scans and market trend analysis to define product strategies, go-to-market approach, and competitive positioning
• Strategy to Execution: Inter-operate between technical product & engineering teams and strategists to translate business strategy into tangible business outcomes and value.
• Financial Storytelling: Leverage business acumen to translate financial performance and ROI trade-offs into compelling narratives, ensuring the value of new initiatives and investments is clearly understood by leadership.
• Systems Integration & Planning: Act as a systems thinker to maximize value delivery across strategic planning, strategic initiatives, and organizational evolution.

What you bring

• Strategy Powerhouse: 5-7 years of experience in management consulting (ex-consulting preferred) or a high-growth corporate strategy role.
• Financial & Business Mastery: Advanced acumen in financial modeling, business case and ROI analysis to support data-driven decision-making for large-scale investments.
• Framework Architect: Proven track record of building strategic frameworks and business cases for complex, customer-facing digital products.
• Operational Excellence: Deep expertise in driving process efficiency through the creation of modern tooling and automated documentation systems.
• Agile Mindset: Experience in agile environments with the ability to thrive amidst evolving priorities and fast-paced delivery cycles.
• Stakeholder Influencer: Exceptional presentation skills with the ability to build trust and rapport with senior leadership and cross-functional partners.
• Entrepreneurial Spirit: An innovative mindset with the ability to think strategically and drive a project from a successful feature to a foundational platform.
• Change Agent: Demonstrated experience in change management and driving leadership and executive interlock across diverse teams during large-scale transformations.