Technical Account Manager

Company Overview

Project Assistant is a premier, mostly Philippine-based digital agency (we’re a bit global with different folks working together across 5 continents), empowering US startups and enterprises with cutting-edge web solutions. Specializing in full-stack web applications, custom WordPress development, Shopify e-commerce, we’ve delivered 300+ high-impact projects that blend stunning design with seamless functionality. Our team of innovative developers, designers, and strategists thrives on transforming client visions into scalable, user-centric digital experiences. With a passion for leveraging AI-driven tools and cloud-based workflows, we’re pushing the boundaries of web development to deliver faster, smarter solutions. Based in the Philippines with a global mindset, we combine cost-effective excellence with world-class quality to fuel our clients’ growth. Visit us at projectassistant.org to see how we’re shaping the future of digital success.

Description

In this pivotal role, you will be the primary liaison between our esteemed clients and our internal teams, ensuring seamless communication and successful project execution. Your responsibilities will be mid-shift PHT so you can work for the first half of the day EST as you collaborate closely with our dedicated Project Managers in the Philippines. Join us to foster strong client relationships and contribute to our projects’ continued growth and success.

Responsibilities

• Understand business needs and collaborate with team members to craft scope documents and proposals
• Ensure effective sales pitch, followed by follow-through meetings and other communication channels to maintain an active pipeline leading to closed deals
• Build and maintain strong relationships with assigned Accounts, hold regular discussions, and help overcome any issues that arise
• Manage multiple Accounts while also identifying new business opportunities among them
• Work closely with Project Managers in creating invoices for the Accounts

Experience

• 3+ years of experience in sales, account management, or business development with a background in either tech or marketing.
• Must understand the typical website lifecycle development process
• Working knowledge of WordPress (CRM) and Shopify e-commerce platforms is a must!
• Proven experience in managing Accounts for online marketing (SEO, SMM, SEM, etc) is a must!

Skills

• Client Relationship Management: Ability to build and maintain strong, long-lasting customer relationships, ensuring client satisfaction and loyalty.
• Communication Skills: Excellent verbal and written communication skills to effectively converse with clients and internal teams, ensuring clarity and understanding in all interactions.
• Project Management: Experience in managing multiple projects simultaneously with a keen eye for detail and the ability to meet deadlines.
• Problem-Solving Skills: Aptitude for identifying problems and proactively seeking out methods to minimize and solve issues in a timely manner.
• Adaptability: Ability to adapt to changing client needs and market conditions, demonstrating flexibility in handling unforeseen challenges.
• Industry Knowledge: Strong understanding of the web and mobile app development industry, including current trends and technologies, to effectively manage client expectations and deliverables.

Bonus Skills

• Familiarity with AI CRM tools like Pipedrive, HubSpot or Salesforce for enhanced CRM workflows.
• Experience with analytics platforms (e.g., Google Analytics, SEMrush) to inform client strategies.
• Knowledge of UX/UI principles to better align client needs with design teams.
• Background in managing e-commerce accounts with complex integrations.
• Certification in project management (e.g., PMP, Agile) for streamlined operations.