Technical Support Analyst - Laboratory

• Permanent, Full time

We provide essential hospital, specialist, and community health services across 80+ locations - from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We're looking for a Technical Support Analyst to join our Digital Services team and play a vital role in keeping our hospital and business applications and products performing at their best. As the key resource for resolving technical issues, you'll provide support, troubleshoot problems, and ensure systems remain stable and reliable.

But this role goes beyond just fixing issues—you'll contribute to knowledge sharing, documentation, and process improvements that lift our overall service delivery. You'll also support application maintenance, enhancements, and collaborate with development teams to ensure our systems continue to meet the evolving needs of the organisation. If you're someone who loves problem-solving, enjoys working with people, and wants to make a real impact, this role is a fantastic opportunity to grow your skills and career

About the Team/Service/ Location

Our Digital Applications & Products function is part of Digital Services and is at the heart of keeping Health NZ's applications & products connected, secure, and running smoothly. We focus on making applications simpler, more reliable, and better aligned to the needs of our people and patients. With dedicated teams structured around the applications and products they support, we deliver stability, faster improvements, and real value to clinicians, operational leaders, and end users nationwide. By working closely with our Digital Delivery function, we're ensuring digital services aren't just fit-for-purpose but truly enable better healthcare across Aotearoa

About you

You'll bring a solid foundation in IT support, with a knack for solving problems and building positive relationships. You're comfortable working across hardware, software, and systems, and you thrive in a collaborative, team-focused environment.

• At least 1–2 years' technical support or IT experience, with strong troubleshooting skills

• Hands-on experience with service management systems and processes (e.g., ServiceNow) and remote support tools, ideally in healthcare

• Relevant IT qualification or certification (e.g., CompTIA A+), plus knowledge of operating systems, applications, networking, and IT security best practices

• Strong teamwork and communication skills, with a commitment to applying Te Tiriti o Waitangi principles in your work

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers' portal by Friday 3rd October. If you have any questions about the role, please contact Jayme at Jayme.Hellyer@tewhatuora.govt.nz

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.