Technical Support Analyst - Systems
Posted on Dec. 28, 2025 by Pineapple Bytes Inc
- Markham, Canada
- N/A
- Full Time
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Work setting
- Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Certificates, licences, memberships, and courses
- Certified Computing Professional (CCP)
Computer and technology knowledge
- Device drivers
- Networking hardware
- Internet
- Servers
- Desktop applications
- Word processing software
- Programming software
- Database software
- Programming languages
- MS Office
- MS Windows
- SQL
- Spreadsheet
- Wireless networks
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Experience
- 1 year to less than 2 years
Employment terms options
- On call
Advertised until:
Jan. 27, 2026
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