Urgent Hiring! | Customer Service Team Leader (Financial Account - Tarlac Site)

We are seeking a highly skilled Customer Service Team Leader to guide and elevate our customer service operations. The ideal candidate is a strong people leader with exceptional client management skills and a proven history of driving results across multi-channel support environments.

Key Responsibilities:

• Consistently ensure all SLA and KPI targets are met or exceeded
• Oversee daily operations for voice, non-voice, and technical support teams
• Review performance data and execute strategic action plans for improvement
• Manage escalations and deliver prompt updates to internal and external stakeholders
• Coordinate staffing, scheduling, and performance monitoring activities
• Present performance reports to the Operations Manager and clients
• Act as the Operations Manager when required

Qualifications:

• 5–7 years of experience in the BPO or contact center industry
• Minimum of 2 years in a supervisory or team leadership role
• Strong background in client relationship management
• Hands-on experience with voice, email, chat, and back-office operations
• Demonstrated success in achieving operational targets
• Excellent leadership, organizational, and time-management abilities

Preferred Qualifications:

• Experience working with international clients
• Background in banking, financial services, or e-commerce support

Job Type: Full-time

Work Location: In person