Wellington Branch Manager

About TSB Living

TSB Living is a leading New Zealand retailer specialising in home, living, and lifestyle products. With a strong national footprint and integrated retail and distribution operations, TSB Living is focused on delivering value, efficiency, and an excellent customer experience across all channels.

Role Overview Own the Sales. Lead from the Front. Drive Growth.

The Branch Manager is solely responsible for the overall performance, profitability, and growth of the Wellington branch. This role has full accountability for retail operations, warehouse distribution management, financial performance, stock control, staff leadership, and customer experience.

The successful candidate will lead by example, uphold strict SOPs and company policies, and drive operational excellence across both the retail store and associated distribution centre.

Key Responsibilities

Branch & Financial Performance

• Full accountability for the overall performance, growth, and profitability of the Wellington branch
• Ensure financial stability through effective budgeting, planning, forecasting, and cost control
• Deliver agreed sales targets and KPIs, including bonus-linked store performance metrics

Operations & Distribution Centre Management

• Manage the efficient operation of a large warehouse distribution centre
• Oversee stock management, inventory accuracy, replenishment, and loss prevention
• Ensure compliance with operational, health & safety, and warehouse distribution standards
• Maintain strict adherence to company SOPs, policies, and compliance requirements

Leadership & People Management

• Lead, motivate, and develop a high-performing team
• Set the standard as a visible leader, leading by example at all times
• Manage recruitment, training, performance management, and succession planning
• Foster a positive, accountable, and results-driven culture

Customer Experience & Escalation Management

• Ensure exceptional customer service standards are consistently met
• Take ownership of customer escalations and resolve issues professionally and effectively
• Build strong relationships with customers to support long-term loyalty and brand reputation

Marketing & Growth

• Execute local marketing initiatives in line with national strategy
• Identify opportunities to grow market share, improve efficiency, and increase revenue
• Analyse performance data to support informed decision-making

Sales & Hands on Approach

• Own and deliver all sales targets, KPIs, and revenue growth for the branch
• Drive conversion, average transaction value, and margin through hands-on leadership
• Actively lead sales from the floor, stepping in to close sales when required
• Analyse sales data and trends to identify opportunities and execute growth strategies
• Ensure local marketing initiatives directly support sales performance

Key Requirements

• Minimum 5 years’ experience as a Store Manager in a retail environment
• Proven experience managing end-to-end branch or store operations
• Strong financial acumen, including budgeting, forecasting, and performance analysis
• Demonstrated ability to manage customer escalations effectively
• Proven leadership capability with experience leading large teams
• Degree or Diploma in Business, Management, or a related field
• Strong organisational, planning, and problem-solving skills

Desirable Skills & Experience

• Experience in warehouse or distribution centre management
• Compliance management within a warehouse or logistics environment
• Advanced stock management and inventory control experience

Remuneration

• Competitive base salary plus performance-based bonus, linked to store and branch results

Job Types: Full-time, Permanent

Pay: $30.00 – $35.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Visa sponsorship

Application Question(s):

• Do you have a minimum of 5 years’ experience as a Store or Branch Manager?
• Do you currently have the right to work in New Zealand?

Work Location: In person