Aftersales Manager

Job Title: Aftersales Manager (Mechanical Background Essential)
Location: Dublin, Ireland
Company: Harris Retail
Job Type: Full-time, Permanent
Salary: Competitive (based on experience) + Bonus + Company Vehicle/Allowance

About Us

Harris Retail, part of the Harris Group, is a leading provider of commercial vehicles and aftersales solutions in Ireland. Based in Dublin, we are known for our commitment to customer service, technical excellence, and innovation in the automotive sector.

We are currently recruiting an experienced Aftersales Manager with a strong mechanical background to lead our aftersales department and drive service quality and operational efficiency.

Key Responsibilities

• Manage all aftersales operations including service, workshop, parts, and customer care.
• Support workshop technicians with technical diagnostics and repairs.
• Handle escalated customer issues and ensure high levels of satisfaction.
• Improve service workflows, turnaround times, and workshop productivity.
• Monitor and report on KPIs such as service efficiency, parts sales, and warranty claims.
• Ensure all work complies with health & safety and OEM standards.
• Train, mentor, and develop aftersales staff.
• Collaborate with other departments to support vehicle delivery and aftercare.

Requirements

Essential:

• 5+ years’ experience in aftersales or service management.
• Strong mechanical/technical background (trade qualified or equivalent).
• Leadership experience in a dealership, fleet, or commercial vehicle environment.
• Knowledge of diagnostics, repair procedures, and service scheduling.
• Proficiency with warranty systems and dealership/workshop software.

Desirable:

• Experience with electric or alternative-fuel vehicles.
• OEM technical training certifications.
• Familiarity with health & safety procedures in workshop settings.

Key Skills

• Strong mechanical and diagnostic knowledge.
• Excellent team leadership and communication skills.
• Customer-focused and solution-driven.
• Organised, detail-oriented, and commercially aware.

What We Offer

• Competitive base salary (commensurate with experience)
• Bonus scheme based on performance
• Company vehicle or car allowance
• Ongoing training and career progression
• Supportive work culture within a growing organisation

How to Apply

Submit your CV and a brief cover letter outlining your mechanical experience and suitability for the role.

Job Type: Full-time

Pay: €50,000.00-€80,000.00 per year

Additional pay:

• Bonus pay
• Performance bonus

Benefits:

• Additional leave
• Bike to work scheme
• Company car
• Company events
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you currently resident in the Republic of Ireland?

Work Location: In person

Application deadline: 25/07/2025
Reference ID: SMC1