Assistant Front Office Manager

Assistant Front Office Manager

About Hilton Hotels

Our team members are changing the world one stay at a time. They’re engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you’ll have more than just a job. You’ll have a challenging and rewarding career in the hospitality industry.

About the role

In your new role as Assistant Front Office Manager, you will be responsible for assisting with the management of Front Office operations by supporting the team with daily activities, and ensuring brand service standards are met to the highest quality. You will provide exceptional service by engaging guests from arrival to departure, and respond to all requests, inquiries and complaints during their stay. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.

Duties/responsibilities

• Assist the Front Office Manager with the management and support of daily Front Office Operations
• Manage, support and develop the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
• Handle guest requests, inquiries and complaints
• Maximise sales revenues through up-selling and marketing programs within the department
• Monitor Guest satisfaction reports and implement actions to improve results
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities

Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected’ we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member you can expect to receive;

• A competitive industry wage and generous annual leave benefits
• Team member only discount - global Hilton room rates
• Membership with ‘Hilton Rewards’ Australasian benefits program
• Discounts of up to 50% on products and services in participating Hilton outlets
• Access to Hilton University training, offering more than 2500 learning programs
• Career development planning and opportunities

Skills/experience

• A degree or diploma in Hotel Management or equivalent
• A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
• Excellent leadership, inter-personal, training and development skills
• A passion for delivering exceptional guest experiences
• Computer literate
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality