Assistant General Manager

The Assistant Manager is an individual who partners with the General Manager to lead and support the success of their restaurant. The success achieved by the managers will lead to the overall success of our brand.

Essential Functions

• Oversee the daily functions and responsibilities of all members of the store staff, ensuring the store is operating and functioning to FRG standards.
• Teach, coach, lead and motivate all members of the store staff to fulfill the goal of perfect execution.
• Ensure staff are adhering to FRG policies, procedures, and standards; course correct or discipline when needed.
• Assist management, as needed, to source talent and train talent (new and retraining) according to FRG standards.
• Identify staff members who may require retraining or cross-training opportunities and train appropriately.
• Assist management, as needed, to create and maintain staff schedules to ensure an efficient impact and results for the store. Monitor staff attendance, active labor, and store events to make assessments about staffing need to benefit the store’s operations.
• Deliver a high level of hospitality and consistent service standards to both guests and team members in your actions, tone and demeanor.
• Address customer inquiries, complaints, and feedback maintaining FRG’s values and beliefs, and work to resolve and satisfy the customer when possible.
• Handle various situations with guests or staff with positive conflict resolution while adhering to FRG procedures.
• Administer corrective or disciplinary action to staff when necessary in accordance with FRG procedures.
• Assist management, as needed, to maintain the store’s budget and financial performance.
• Monitor all areas of the store (or assigned area) to ensure it meets safety standards, cleanliness, and general ambiance meets FRG specifications; make changes if standards are not met.
• Monitor and maintain store inventory of food, beverages, alcohol, tools and supplies to meet set pars.
• Deliver quality results in financial performance by proactively driving sales and managing financials to the bottom line
• Consistently demonstrate an up-to-date knowledge of the store, menu items, food/service quality and presentation, operating procedures, and FRG standards and work to improve or maintain knowledge.
• Act as a back-up on the floor or in the kitchen as needed to avoid inconsistent service.
• Execute promotional campaigns for the store when administered by management or FRG.
• Organize and execute special events, large groups, or catering events, both on and off site.
• Perform other tasks as assigned by management or FRG.

What are we looking for?

• A leader who is dedicated to driving performance while mentoring and coaching the team
• A champion of the culture and the brand standards.
• A role model who leads by example when it comes to leveraging systems, adhering to the concept differentiators, and delivering on our promise of perfect execution.
• A can-do, problem solving and fun-loving attitude.

In your role, you will be:

• Teach, coach, lead and motivate the team while managing the day-to-day operations of running a restaurant.
• An ambassador and steward for high end guest experiences in an approachable environment.
• Source, train and schedule for impact and results.
• Demonstrate high level hospitality to both guest and team member in actions, tone and demeanor.
• Deliver quality results in financial performance by proactively driving sales and managing financials to the bottom line.

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

REQUIREMENTS

• 2+ years of restaurant management experience
• Ability to stand for extended periods of time (8+ hours)
• Computer and email literacy
• Strong leadership and communication skills
• Knowledge of POS systems and basic financials
• Ability to work a flexible schedule including weekends
• Must be of legal age to serve and order alcohol

Founded in 2001 and proudly owned and operated by Finally Restaurant Group in Bozeman, Montana, we’ve grown from a single location into a collection of restaurants across the United States. Our growth is fueled by a simple commitment: combine exceptional food and service with the friendly spirit of the mountain towns we serve.

When you work here, you become part of a team dedicated to creating memorable dining experiences and raising the bar in every community we join. We believe that loyalty, safety, and service excellence create the perfect environment for both our guests and our people to thrive.

If you’re looking for a place where high standards meet a casual, welcoming atmosphere—and where your talent can make an impact—The Rib & Chop House is the right fit. Come share in the tradition of Rocky Mountain Hospitality and help us deliver perfect execution every day.