B2b Account Manager & Business Development Officer (Full Time- Maternity Leave Cover)

About the Role

Cork English Academy is an established, ACELS-accredited adult English language school located in the heart of Cork City. We offer a collaborative and welcoming work environment with a strong focus on client service and international engagement.

We are currently seeking a Business Development Officer to join our team on a Specific Purpose Contract to cover maternity leave. This role is for an inital period of 6 months but may be extended as required.

The successful candidate will be responsible for reviewing current relationships with our international network of third-party agents, identifying new markets and partnerships and ensuring a high level of client satisfaction, and contributing to the development and implementation of sales strategies to drive continued business growth.

This is a client-facing, cross-functional role that supports both retention and expansion within the Adult English Language Teaching (ELT) market.

Key Responsibilities

Business Development

Market Expansion

• Analyse market trends and customer needs to identify opportunities for growth.
• Actively contribute to identifying and developing new markets in alignment with the school’s global sales strategy.

Review of Existing Partnerships

• Review and assess performance of existing partnerships
• Maintain and update partnership agreements and contact details

Email Marketing

• Create and manage agent newsletters and email campaigns using Mailchimp.
• Keep agents informed of new campaigns, promotions, and important updates.
• Regularly segment and update mailing lists to ensure targeted communications.

Onboarding New Agents

• Set up new partners in the CRM system and provide online onboarding training.
• Welcome new partners with in-person presentations and school visits where possible.
• Support agents in becoming familiar with the school, services, and booking processes.
• Reach out to existing parters to offer training for new staff/refresher training for existing staff

Product Knowledge

• Maintain in-depth knowledge of the school’s programmes, courses, and accommodation options.
• Stay up to date with trends in the ELT industry and competitor offerings.

Key Account Monitoring & Reporting

• Monitor and analyse regional sales performance and conversion metrics.
• Produce regular activity reports and sales updates to inform strategy.
• Use data insights to support continuous improvement and client retention.

Sales Strategy

• Contribute to the execution of the school’s current B2B sales strategy.
• Assist in achieving agreed revenue targets across key agent markets.

Qualifications & Experience

• Proven experience in a similar role in the ELT sector is essentail.
• Strong communication and interpersonal skills, with a customer-service mindset.
• Strategic thinker with the ability to analyse data and make informed decisions.
• Excellent organisational and time-management skills with a high attention to detail.
• Cross-cultural awareness and the ability to engage effectively with diverse international partners.
• Proficiency in Microsoft Office, CRM software, and Mailchimp (or similar newsletter/email tools).

Pay: From €35,000.00 per year

Ability to commute/relocate:

• Cork, County Cork: reliably commute or plan to relocate before starting work (required)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person