Branch Service Manager - Marawi (New Branch)

The Branch Service Manager is responsible for the delivery and overall quality of the banking operations within the Branch. Apart from ensuring that efficient, delightful and customer-centric services are consistently experienced at service touchpoints, he/she and his/her team are expected to contribute to the Bank’s revenue generating initiatives by achieving cross selling-related targets.

The Branch Service Manager is likewise a risk manager, ensuring that all processes and service delivery are fully compliant with corporate policies and external regulations. It is also the responsibility of the Branch Service Manager to independently report and immediately escalate, process and control issues and concerns that put the bank at risk if these are not immediately attended to or resolved. Ultimately, these mean that the BSM along with the BSO, BSS, Regional Service Manager are responsible for the Audit rating of the Branch.

Qualifications

• Bachelor’s degree, preferably in Business or a service-oriented program
• At least five years of branch banking experience, preferably in a supervisory role (more than five years for the Manager rank)
• Willing to be assigned to a nearby branch in Marawi while waiting for the Marawi branch to open

Job Type: Full-time

Ability to commute/relocate:

• Marawi, Lanao del Sur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Branch Banking: 3 years (Preferred)

Work Location: In person